In dealing with the last problem I raised, it seems that the support desk at Bedford is trying to improve its 'call-to-fix' times.
I opened the call and was given a call-ref number, but every time I called back to say the fix they had given me had not, or had only partially, resolved the problem, they closed that call and gave me another call ref.
So although it took 3 days to resolve the issue, each call would only have been open for a few hours! Nice trick!
Like an earlier contributor, I would love to see an upgrade mechanism which advises who is logged in and locks the system whilst doing the upgrade.
SIMS - Simply Impossible to Maintain System