steven_layton_sl

We have about 15 Windows 8.1 laptops that were bought a couple of years ago to solely support Exam concessions. They were cheap HP Stream laptops. For various reasons they were never kept up to date with Windows Updates, and I'm trying to rectify this situation. However, I just can't get them to update, and they sit forever with the "Checking for Updates" message at the Windows Update screen. Its not a firewall issue, as I'm trying through our unfiltered BT connection. I have tried the Windows Updater Troubleshooting tool from Microsoft, and while that claims to have found and fixed a number of issues, it has not resolved the issue. Anyone have any ideas before I go done the route of nuking them and slapping Windows 10 Enterprise on them.

£8! Can that be legit?

Hi all A member of staff is about to buy a gaming PC for her son, but the PC comes with no OS. Has anyone heard on On The Hub? It seems to be linked to Microsoft (but I'm not totally sure how), and I'm not sure if this is a full licence, or an upgrade. Download Windows 10 Education at No Cost | OnTheHub Does anyone have any experience with this? I'm basically looking for the cheapest legal way to get her a copy of Windows 10.

We've just installed the Trial version of GameMaker 2 onto one of our network stations. When trying to logon with my account details I am getting a "Unable to login - no network connection" error message. When I logon to GameMaker with the same details on a computer not going though the school firewall/proxy server it works. Its either going to be a specific URL(s) or Port(s) that need unblocking. Does anyone know what they'll be as I'm having no luck with the realtime webfilter / firewall logs on the Smoothwall firewall/filter box.

Does anyone have the URL and IDs for the latest version of the Impero Extension and Application for Chromebooks? I can't seem to find them!

Previously I have pushed out an Application and an Extension to Chromebooks? Which is this? Do you have a link to the other one as well? Or is this a combines App?

@mari0bros Just to confirm, it was indeed the Impero Extensions that caused the issue. As soon as I removed the Impero App and Extension from the Staff OU in the Google Admin console, Kahoot started working for staff. Really odd. Many thanks.

Hi @Mic_Impero are users who are currently out of support able to access this updated Chromebook extension? Will it work with 6.0.76? Which is the version I have on the PCs and Server. Currently I have versions 6.0.77 of both the Application and the Extension on my Chromebooks, and in truth, I've been having many issues with it.

No, not yet. I have a call logged with Google at the moment, but have only been offered some basic troubleshooting so far. Hi It was a pleasure working with you today. This is a recap email about our phone conversation. After investigating your issue wherein a teacher is unable to access Kahoot whenever he uses his G suite account, I have found no similar cases that could help us. So, as basic troubleshooting, please have the teacher do the following and see if they solve his issue: 1. Clear cache and cookies of Chrome. (see https://support.google.com/chromebook/answer/2392709?hl=en&co=GENIE.Platform=Desktop) 2. If he hasn't yet, try to use another computer and see if exists there as well. 3. Is this happening on his account only? Try other accounts. We haven't talked about this but I was wondering if the web page was just giving him the loop, did it ever stop and give him an error message? If it did, can we ask for a screenshot of the error? Error messages will help us likely on identifying the cause. More information can be found on this article: 'Fix "Aw, Snap"! page crashes and other page loading errors' https://support.google.com/chrome/answer/95669?hl=en-GB&ref_topic=3097245 I'll leave this case open for a while or until you confirm we could close it. If you have concerns about this case, just reply to this email and I’ll reach out to you as soon as I can. Sincerely, JOSEPH LORENZ Google Cloud Support

Not all of my Chromebooks are appearing on Impero as viewable thumbnails, with the majority not doing so. We're currently running 6.0.76 of Impero, and am cruising by without their Tech Support until the School money tree starts bearing fruit! After the upgrade to 6.0.76, I have updated the Chromebooks Application and Extension on the ChromeBooks with the Google Admin Console, with them now showing as installed correctly on all of the machines I have looked at. I have three Chromebooks sat next to me currently, with only one appearing in the Impero Console. Comparing the three devices, they all have an IP address in the correct range, and all have the 2 Chrome apps installed correctly. I have (what looks) the correct Firewall settings in Smoothwall, proven by the fact that I can see SOME Chromebooks. A firewall issue would have either shown all, or none, I believe. (Ports 30015-30020, 30016-30250, 49152 - 64000) Any ideas? Its been driving me mad for a few weeks now!

I have a odd problem in that Kahoot doesn't work on Google Chrome if users are using logged into Chrome with their School Google Apps account. It just sites there with the progress circle spinning endlessly. At the moment the simple work around is to simply use another browser, or log out of Chrome (both of which work), but I'd like to know why Kahoot doesn't work when logged it. Anyone have any ideas?

@JackCPickup It can be both things, from what I am told by users. Some have paused and come back to their email sat in the drafts, others ay they have been half way through crafting the email.

Hi all I have a really off issue that has just started occurring, where Office 365 will randomly refresh itself mid-use. So, if you're typing a long email, it'll refresh the page, take you back to your inbox and leave the unfinished email in the drafts folder. I'm only just starting to gather information on the issue, but presently I think it is impacting both Chrome and IE11. Have any of your guys seen anything like this? Could this be a smoothwall / firewall / filter thing? Not really sure where to start with this one?

Excellent! The last thing I had read was that Promethean had stopped creating MSIs, in favour of using a BitRock installer. The fact that they still have MSIs is great news. Thanks for the link.

Grumble, grumble, MSIs used to *just* work, grumble, grumble.... Does anyone know the switch to silently install the ActivDriver .exe installer? We have an RM CC4 network, and I need to know the switch to add to the .exe install process. I'm trying to install 5.16.5 x64. Thanks

Hi @Mic_Impero, we use Meraki for our Wi-Fi. It is difficult to work out if there is a consistent version of Chrome that is not working as we block the Chrome:Settings address from students, so as a student we can't look at the version number. I'll look into changing this for a short period. I contacted the local authority and we compared my Firewall settings to that of your documentation and it my settings look correct. Oddly my Chromebook, which is running 5.0.3029.112, would not display my thumbnail yesterday, but is doing so today, and I know the version of Chrome has not changed.

Thanks. I wonder how I'd find out about the legality. I'll contact Meraki in the first place. Cheers.

We've had Meraki for about four years, and during that time I keep receiving emails from the Air Marshal service, reporting rogue Wi-Fi networks (which I assume are mobile Hotspots that the students are setting up to bypass the filtering via 4G and sharing it with friends. However, I've never really understood what I'm able to DO with Air Marshal. Is it just alerting me, or can it do something about these mobile hotpots? What does "Contain" actually do?

Hi So, I have tidied up my rule and it is now set up as the following. All of the Chromebooks that are in use (dozens) have a Impero icon that is active (coloured), but so far only two are showing as visable thumbnails. My own account which show up in staff, does not. But I feel I am getting somewhere. Any idea why only some are showing as thumbnails?

Hi @Mic_Impero Thank you for reply. I believe that the Chromebooks can communicate with the Impero server as when I logged on to one the Impero icon on the Chromebook is coloured, rather than grey out, but my user didn't appear in console. However, Impero console does show some stations as 'online', but I do not believe that these are currently logged on. When you go to the thumbnail view they aren't connecting.

I am try to get my Chromebooks to be visible on Impero. The Impero server is on a different VLAN to the Chromebooks. It has worked before, and has just stopped working, but I can't work out why. I am currently out of support with Impero, but hope to return next year. Below are the rules that I have in Smoothwall, which I know are a mess, but they did work before! The only thing I have changed (after it stopped working), was to group all of the rules together. Does anyone have a best practice template rule I could use, modifying it with my own IPs?

Darren Thanks, I'm just working through that PowerShell script now - I remembered about it earlier. However, banging out the updates at main site location level might be the easiest way to get them pushed out!

Can I confirm, are both of the downloads in RMs Support article new? They look they they were published yesterday? Also, I have a mixed environment of about 90% 1511 stations and 10% running 1607. What is the best way to manage both of these updates, once installed to the network? Thanks Package OS build version DWN article Status Windows 10 Version 1511 Cumulative Update KB4019473 64-bit * Windows 10 Build 1511 DWN5696045 Released Windows 10 v1607 Cumulative Update KB4015217 64-bit * Windows 10 Build 1607 DWN5696074 Released

@NicholasEsping Nope, that option is not ticked, so I'm not a secondary admin, so it wasn't that. I just wonder if he made a mistake with his sharing of his OneDrive somehow. I'm gonna try work out what the Everyone except external users with read access is for. Thanks.

@NicholasEsping Errrrrrm. Not sure. While I'm the O365 admin, and have been for a while, I'm not that sure on some of the terminology and many of the features of it, sorry. What is that?