nickbro

Sorry, I did mention it in the video, because I'm not sure if I want to put it into the v10 release I generated the string manually, if it does make it into a release it would be generated by an edit link in my files.

Don't say that yet, I'll upload a video of what it will look like http://www.youtube.com/watch?v=OzDbd3WeEwY

Ok, I think I may have something, I've made a program, that you download, it will register a protocol on the PC, hap://somereallylongencryptedstring HAP:// runs the app and downloads the file to %temp%, it then waits for the file to be closed (i.e. word closed) and then reuploads the file and deletes the local copy.

I'll look into it, but can't promise anything, maybe a secure download client that people install and it downloads the file, monitors for the file changing, then asks if they are done, once they go yes, it deletes the file from temp storage. But what is to stop staff from going File > Save As?

Is there anything getting logged in the server's application event log?

Welcome Gareth, nice to see another welsh IT bod on here

Nope, haven't seen it before, will look into it though. It should be logged on the application event log on the server, or in the hap web logs

Ok, 1st one, check the anonumous user identity is set to application pool identity in IIS 2nd, make sure the provider for the tracker is set to XML or a sql connection string's name in the web.config file, needs to be left as XML by default

I'll add something for the v10 release so you can choose what is displayed

Brilliant news

shouldn't do, that should be it. Have a look at Evonet | Setting up SQL Server 2008 for an ASP.NET website on IIS 7.0 - To set up SQL Authentication

@mattgrimley embolden new or "unread" tickets (this would be on a per user basis) - DONE - 22/1/14

Set the provider in the tracker to "SQLConnectionString"

Can you post the tracker section of the hapConfig.xml file please

Security policy means that the AD tree is only loaded when the admin password is entered. Check you have enabled local logon rights on that server for all users to log in, apart from that I'm a bit stumped, it doesn't seem to be loading correctly

Have you run the hap.sql script in the app_data folder to create the tables?

On the setup page, reenter the administrators password and save, it could be an out of date password

Alpha screenshot: [ATTACH=CONFIG]22392[/ATTACH]

With the SQL provider, yes you can jump in to SQL management and run a SQL query

Nope, uses the Windows 8 Modern UI, of a sort, the booking system will however change in it's look. It'll look a bit more like Outlook

@firm010 I've added this request to the v10 Help Desk thread: http://www.edugeek.net/forums/home-access-plus/130535-hap-v10-new-helpdesk.html

Hi all, Currently planned for v10 is a new look helpdesk, going to need some suggestions on this one, Currently thinking of: SQL Provider Ability to upload pictures to tickets (SQL ONLY) Ability to hide assign to Ability to set default note text for new tickets (will be an advanced feature of editing the .aspx file) A tile number representing new or "unread" tickets Some thresholds for managing outstanding tickets.. i.e highlight in red if it hasn't been updated for a week (or two weeks.. or a day etc) Search for the SQL version hotlinked user-names or computer/asset name (that would need it's own field).. so we can click on the user and see all of their closed or open tickets.. and the same for a machine.. (i.e. to check for repeated issues on a machine) Currently Done: embolden new or "unread" tickets (this would be on a per user basis) - DONE - 22/1/14 Ability to set more states (i.e. with 1st Line Support, 2nd Line Support, 3rd Line Support, Fixed, Resolved, Waiting, No Action Needed, Timed Out) DONE - 1/2/14 In-line updating - DONE - 1/2/14 Allow users to close tickets - DONE - 1/2/14 Ability to hide a note in a ticket (say it's a note from 3rd line that the end user doesn't need to know) - DONE - 1/2/14 Read #123 as a ticket reference number and link it - DONE - 7/2/14 Pick up Computer name from DNS - Done - 7/2/14 Use the @ sign to mention a user - DONE - 10-2-14 The tile would also display a big bold number to end users telling them when a ticket has been updated or when it is in a "action required by them" state.. - DONE - 22/2/14

Thanks @minimoo, got a lot on at the moment, county wide wifi is getting put in and I'm the lead from the High Schools for it, we have to put in 802.1x auth instead of a PSK. Plus I've got timetabling starting, and supporting 4 primaries, all by myself (hopefully only for another month)

I'll test with the v10 release, I think I've changed the zip process in v10

Yes, open ~/HelpDesk/Default.aspx Look for $("#ticket-note").val(""); (there's a few occurances) replace with $("#ticket-note").val("Please ensure you provide as much information as possible in order to ressolve your ticket quickly and effectively.\n\n-How often does this occur?\n-When did you notice the issue?\n-Are you able to replicate the issue?\n-What steps have you taken to troubleshoot the issue yourself?\n\nPlease email any screenshots you think may aid your ticket being resolved to [email protected]\n\nPlease make sure you do some basic troubleshooting of your own before logging a ticket/calling IT."); New lines are '\n' You will need to add the contect to the textarea as well