Photoshop CC crashes for just the Media Teacher on 1703 & 1709

[chrisjako]

We are using latest version of photoshop CC 2018 on windows 10 1703 and above

 

When the media teacher opens it, its crashes on the splash screen whilst "initializing panels". This issue is specific to this user only and the crash report is blank

 

This happens on any workstation he logs into, those same workstations load photoshop fine for other staff and students

 

I can right click on photoshop and "run as different user" whilst logged in as him and photoshop loads fine

 

All other Adobe applications work fine for him

 

Tried to delete his local profile, programdata and appdata folders, resulted in no joy

 

We don't use roaming profiles

 

When we tried him on a windows 10 machine with 1607 it works for him, also works with windows 7

 

 

Has anyone else experienced this issue please enlighten us how to fix it? Adobe forums aren't much help, its taken two of us a week of diagnosing without any luck on resolving it so far

[FishCustard]

Tried Process Monitor, or attaching a debugger to the process?

[chrisjako]

Yes it doesn't show any useful information on the crash, strangely enough though when I have auto-scroll enabled it crashed at the "reading preferences" splash screen and not the "initializing Panels" one

[NetworkServices]

I remember having a similar headache with CS6. A few things you may want to check...

 

Ensure he has Modify permissions on %AllUsersProfile%\Adobe\SLStore

Ensure he has Modify permissions on %ProgramFiles% (x86)\Common Files\Adobe\Adobe PCD

 

I also had to make sure that C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Adobe Photoshop.exe was running in Windows 7 compatibility mode.

[bknaggs]

I know you say no roaming profile but what about appdata redirection? I had to disable appdata redirection when we moved from CS6 to CC because of crashes like this and we are using 1703. For us either a fully roaming profile or a fully local profile work fine.

[3s-gtech]

I disabled AppData redirection when we went to CS6 as it turns out - it refused to play nicely. I doubt that had changed in later versions.

[chrisjako]

Thanks everyone, setting appdata redirect back to default via GPO worked

[TMBS]

Thanks everyone, setting appdata redirect back to default via GPO worked

 

We've just started having this issue with Photoshop. Can you share how you did the above?

 

Thanks

Tracey

 

- - - Updated - - -

 

Thanks everyone, setting appdata redirect back to default via GPO worked

 

We've just started having this issue with Photoshop. Can you share how you did the above?

 

Thanks

Tracey