ICTNUT Posted July 7, 2014 Author Posted July 7, 2014 OK cheers; Ive just raised a ticket with you as our account is marked suspended for some reason! (therefore can't download anything) Heading over to take a look now for you... 1
ICTNUT Posted July 7, 2014 Author Posted July 7, 2014 OK cheers; Ive just raised a ticket with you as our account is marked suspended for some reason! (therefore can't download anything) All sorted, just updated your ticket. Check here for upgrade instructions: Upgrading OP SmartDesk | OP SmartDesk Documentation & Community Forums This will be the changes to the polling system: OP SmartDesk Automation | OP SmartDesk Documentation & Community Forums This will be the changes you need to do for your polling to work: Using WGet for OP SmartDesk Automation | OP SmartDesk Documentation & Community Forums Setup OPSD to email out through Office 365: Configure OP SmartDesk to Email Through Office 365 | OP SmartDesk Documentation & Community Forums This is what has changed in the last few releases: v2.5 MR1 - OP SmartDesk v2.5.8263 (MR1) Release Notes | OP SmartDesk Documentation & Community Forums v2.5 MR2 - OP SmartDesk v2.5 (MR2) Release Notes | OP SmartDesk Documentation & Community Forums
vikpaw Posted July 7, 2014 Posted July 7, 2014 ...And really soon MR3 will be released and mister 3 is gonna make my day )
ICTNUT Posted July 7, 2014 Author Posted July 7, 2014 ...And really soon MR3 will be released and mister 3 is gonna make my day ) Should have it ready for you by this Wednesday no later :-) the wait will be worth it. As a heads up this is what was added/fixed/change etc... - OP SmartDesk v2.5 (MR3) Release Notes | OP SmartDesk Documentation & Community Forums 1
vikpaw Posted July 7, 2014 Posted July 7, 2014 Thanks, but there's no rush now as i won't be able to install it until August.
synaesthesia Posted July 7, 2014 Posted July 7, 2014 You rocketh. That'll be my job for tomorrow. My job now is simple: enter a couple hundred swear words into an email filter 1
vikpaw Posted July 7, 2014 Posted July 7, 2014 You rocketh. That'll be my job for tomorrow. My job now is simple: enter a couple hundred swear words into an email filter There's an app for that
synaesthesia Posted September 3, 2014 Posted September 3, 2014 Hiya We're about to expand the use of our install for the Knowledgebase too. However there's some things there which I'm not really comfortable being "public" information. Is there a way to have some articles available for public and some only available to users when they're logged in?
synaesthesia Posted September 6, 2014 Posted September 6, 2014 (edited) All up and running now, with some excellent support as usual by @ICTNUT. Ended up reinstalling from scratch and starting with a blank database for a bit of a clearout Just trying to figure out a problem with knowledgebase - having added all the categories, confirmed they're available in the list, adding an article the drop down for categories contains nothing apart from "Top Folder" and won't let me continue :| Also running the wget thingy for email polling, it's scheduled for every 5 minutes which appears to work but adds this to the event log: System.InvalidOperationException: Invalid attempt to read when no data is present. ** Edit. Had to create a "top, top level folder" which I've called Main, and put all categories in that Edited September 6, 2014 by synaesthesia
vikpaw Posted September 7, 2014 Posted September 7, 2014 I get a lot of those exceptions in my log. I think they are due to polling for updates, not linked to the email polling. Haven't applied the latest release yet, hopefully when things quieten down. On an aside, does anyone use their helpdesk to record something like a 'needed by date'.? We want to add another queue for non-urgent tasks, or complicated print jobs and get a kind of due by date that we can use to order the tickets. Rather than the usual priority of order of receiving the ticket.
synaesthesia Posted November 10, 2014 Posted November 10, 2014 Feature request on the Booking System: Allow more flexibility on extended bookings so it doesn't have to be single or whole term; perhaps a number of bookings on that particular week as well. Allow import of timetable data from SIMS similar to Home Access Plus
vikpaw Posted November 10, 2014 Posted November 10, 2014 You knows there's a snazzy feedback / suggestions app built in now. At bottom right I think. If you let us know what the title is we can go and upvote it. 1
Edu-IT Posted November 10, 2014 Posted November 10, 2014 Feature request on the Booking System: Allow more flexibility on extended bookings so it doesn't have to be single or whole term; perhaps a number of bookings on that particular week as well. Allow import of timetable data from SIMS similar to Home Access PlusAgreed! Would be great!
vikpaw Posted November 10, 2014 Posted November 10, 2014 I tht sims sync was there just not for two week TTs. Not sure tho cos I don't use bookings.
vikpaw Posted November 11, 2014 Posted November 11, 2014 V2.6 is out with my requested change. Yeah yeah yeah! )
Edu-IT Posted November 11, 2014 Posted November 11, 2014 V2.6 is out with my requested change. Yeah yeah yeah! ) Which change was that? The new UI is much better.
vikpaw Posted November 11, 2014 Posted November 11, 2014 Work order printing improvements. Not tried it yet. Any gotchas?
vikpaw Posted November 13, 2014 Posted November 13, 2014 Great "Booking improvements" Not as easy to vote as i thought, you can opt for one over another randomly - but go here to vote Booking improvements – Customer Feedback for OP SmartDesk and perhaps look favourably on this one : Allow internal classification of closed calls – Customer Feedback for OP SmartDesk we want to help analysis of calls by classifying them when we close them, so it's easier to find e.g. all user error cases regardless of the queue, or how many times the issue was resolved by reboot, or when it was a systemic fault on our side. If we can put the data in against a ticket, i can yank it out of the SQL.
vikpaw Posted March 10, 2015 Posted March 10, 2015 Has anyone changed the background on the login screen? I'd like to but couldn't find a background image, i'm guessing it's controlled by css. Also, has anyone noticed that the username box guesses at the email address? I think it's a chrome thing, or just when a browser remembers previously entered data, it keeps thinking the username box should be the user's email address - maybe some background code / flag on the form...? It's a pain as forgetful staff keep failing to login.
synaesthesia Posted March 17, 2015 Posted March 17, 2015 Any reason why looking at resolved requests only shows jobs as far back as February? (2015) No matter what we do or where we look, nothing previous to that.
vikpaw Posted March 17, 2015 Posted March 17, 2015 I think you're on an old version. We're on MR1 and can go back to 2011, which is i think when we started this database. It used to only do a month. The only issue now is it takes a while on first load. I think in future releases there is a change request to allow you to set a time frame. We're on : v2.6.242.36263 MR1
synaesthesia Posted March 17, 2015 Posted March 17, 2015 Wouldn't be that old, I think its 2.5.8936 MR2, only remember updating it in september. Can't find where to find the actual version number. Will upgrading be able to see that info? quite a huge problem if not!
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