Phones - Who Uses Auto-Attendant

[glennda]

Dear All,

 

I would be greatful if you guys could post how you have an Auto-Attendant Setup - I've been asked by SLT to find out what other schools user.

 

I'm thinking something along the lines of

 

Report Absence - 1

Know the Ext - 2

Talk to Head of house - 3

Talk to receptionist - 4 or hold

[WithoutMotive]

1 - Pupil Absence

2 - Head Of Year (options 1-5 after)

3 - PE

4 - IT Support (me)

5 - Lettings

Hold for reception

[TechMonkey]

Enter ext if know or:

 

1 - Pupil absence

2 - staff absense

3 - (sub menus) house assistants and non Teaching staff (IT, Bursar, HT PA, Personnel, Exams & Admissions)

 

Hold for reception

[Willott]

Pre welcome saying you can dial extension direct

 

1 - Absence

2 - Offices

3 - Reception

 

Out of hours then has separate menu for (day/night mode set by receptionist):

1 - student absence

2 - staff absence

 

Cheers

 

Will

[3s-gtech]

Recently added one here.

 

1 - Attendance

2 - Pupil wellbeing

3 - Reception

 

We also have out of hours, and the above extensions can divert all calls to the voicemail box.

[glennda]

Anybody else - Just would like to see a broad spectrum!

[cpjitservices]

We Do -

 

1 - Sales

2 - Technical

3 - General Enquiries

 

Out of hours goes to the Office Managers voicemail.

[Soulfish]

We have it setup as follows:

 

Press 1 if you know the extension number

2 for student absence/admissions queries

3 for staff absence

or hold for reception

 

Out of our core hours its setup as follows:

 

Press 1 if you know the extension number

2 for student absence/admissions queries

3 for staff absence

or hold to leave a message

[british_government]

If you know the extension then dial it now.

1 student absencee

2 Finance and lettings

3 Sixth form

4 Community projects

5 Staff absence

Hold for receptionist

 

And after 6 rings and our receptionists dont answer (they never do!) it goes to voicemail

 

Each of the options has voicemail too if they arent answered

[mb2k01]

DAY SERVICE:

Thank you for calling .

If you would like to speak to a member of the office staff please press option 1.

To report an absence please press option 2.

For IT Services please press option 3.

If you know the ext bumber of the person you wish to speak to, push option 4.