Dos_Box Posted October 27, 2011 Posted October 27, 2011 (edited) Here's an idea, a tip if you will from a long time customer who has come home to find his home phone is not capable of making or receiving calls. When I, or indeed, any of your customers come to your support website to get assistance, why don't you simply put the customer service desk telephone number on all of your support pages, as spending 20 mins going around in circles clicking on various web based support options only to end up where I started is getting a bit annoying. YOU DON'T PUT YOUR CONTACT NUMBERS ANYWHERE!!!!!!!!!! Or are they hidden with Douglas Adams leopard in the basement cupboard? It's not good enough, so sort it out. Yours, Deeply annoyed of Preston. Edited October 27, 2011 by Dos_Box
6Foot2 Posted October 27, 2011 Posted October 27, 2011 I am sure it does not help but Virgin Media services in my area [Hertfordshire] are all OK Virgin Media services status: Phone [Land line]: OK Phone [Mobile]: OK Cable Television: OK Mobile phone [Nokia handset]: OK [That is not to say that I am 100% happy with their support history!]
m25man Posted October 27, 2011 Posted October 27, 2011 If you cant call them you cant cancel your service either! All part of the master plan to stop users from moving to other providers.
stevenlong1985 Posted October 27, 2011 Posted October 27, 2011 (edited) I had the same problem once, phone line died. I used my mobile to ring them up, after a long conversation with someone from one India, shes ends the call with "please Mr Long use your telephone next time and dial 150" Edited October 27, 2011 by stevenlong1985
michael2k6 Posted October 27, 2011 Posted October 27, 2011 LMAO i'm such a moron I almost suggested you dial 150 from your land line Hope you get it sorted soon. Just got a Tivo jobby put in and moved the V+ box upstairs and binned off the old pace box i had up there. That's going ok so far...
rad Posted October 27, 2011 Posted October 27, 2011 Go to saynoto0870.com for phone numbers, they suggest - 01256 752000 - switchboard 0800 0521435 - technical support
Dos_Box Posted October 27, 2011 Author Posted October 27, 2011 It was a nightmare. Anyway, they had an 0845 number I found eventually by clicking on a 'Do you want to complain' link, and they did have the nicety to ring me back to save on call charges to my mobile (also on Virgin). Engineer booked to come out on Tuesday as the line looks like it's goosed.
mats Posted October 28, 2011 Posted October 28, 2011 (edited) Virgin - while you're at it, stop charging existing customers significantly more than new customers. It annoys them even more when you charge handsome disconnect & reconnect charges to make sure a new contract would only save them a few quid (and no doubt cost a load of hassle!). Edited October 28, 2011 by mats
localzuk Posted October 28, 2011 Posted October 28, 2011 This is a trick that lots of companies have started to play. I find it quicker to use Google to find a number than to use most company websites now.
SteveBentley Posted October 28, 2011 Posted October 28, 2011 Have you got the words "new" and "existing" mixed up there? 1
synaesthesia Posted October 28, 2011 Posted October 28, 2011 Funnily enough I've sent them a few emails complaining that they also don't have any alternative contact methods listed ANYWHERE on their website. So if one is unable/unwilling to use the telephone, it would be otherwise difficult to contact them. But as usual Google saves the day. Why should Googling an answer be easier than finding it on their own site?
MK-2 Posted October 28, 2011 Posted October 28, 2011 Dear deeply annoyed of Preston Collectively, bite us Yours Virgin Media
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