Smart Board Service not starting

[katie.lawe]

We're having some issues with our USB smart board 680's, where the smart board service isn't starting when the user logs on, which causes the green LED to keep flashing and you can't use the pens to write. If the user runs the connection wizard, it starts the service, the LED goes solid green and the board jumps into life, but this isn’t exactly ideal to run every time the board doesn’t work.

It's also worth pointing out that it is doesn’t happen every time someone logs on.

 

Has anyone else had the same problems and if so any solutions?

Thanks

[MaceZ4]

I've had this before, managed to resolve it by having the SMART tools load in the startup bit in the start menu.

I believe that there's a feature to have that happen when the software is installed.

 

I have also spoken to SMART about the problem before and they told me to have SMART 10 installed and make sure that the board soft/firmware is up to date...

 

Hope that helps!

[CHR1S]

I have one board that does this, sometimes the service just randomly stops too.

I just have a batch file run at logon and a copy on the users desktop to click if it decides to take a nap.

 

Something along the lines of -

 

net stop smartboardservicename

net start smartboardservicename

 

Just replace smartboardservicename with whatever its called!

[JonZaman]

I know this is a very old thread.

 

But I didn't want to open a new one.

 

I have the same issue, but I can't figure out the smart board service name.

Any ideas?

 

I am running version 14 with a smart board 600.

 

Any help is appreaciated.

[CyberDrac]

"c:\Program Files (x86)\SMART Technologies\Education Software\smartboardservice.exe" -d

[JonZaman]

I cant see it in there either...

[CyberDrac]

SMARTboards don't seem to have a directly interact-able with service, this running in a login script seems to do the job

[CyberDrac]

Please note that the following command line works with version 11.x of the software ...

 

"c:\Program Files (x86)\SMART Technologies\Education Software\smartboardservice.exe" -d

 

... however if you are operating on v12 of the drivers you will need to be aware that the path has changed ...

 

"c:\Program Files (x86)\SMART Technologies\SMART Product Drivers\smartboardservice.exe" -d

 

... also the floating tools, previously launched through ...

 

"c:\Program Files (x86)\SMART Technologies\Education Software\smartboardtools.exe"

 

... is now available at ...

 

"c:\Program Files (x86)\SMART Technologies\SMART Product Drivers\Floating Tools.exe"