andrew_91090 Posted May 11, 2011 Posted May 11, 2011 I just wanted to see what people think is the most used IT Support reply is.
creese Posted May 11, 2011 Posted May 11, 2011 'No, of course your not being thick.' The thoughts are different.
LosOjos Posted May 11, 2011 Posted May 11, 2011 "Have you tried closing it and re-opening it? / turning it off and then on again? / restarting your PC?"
andrew_91090 Posted May 11, 2011 Author Posted May 11, 2011 i don't like it when you answer the phone in your dinner break and say "I know your on your dinner, but...."
sparkeh Posted May 11, 2011 Posted May 11, 2011 For those of us with CC4: "Try restarting RMServiceHost" ;P 3
pete Posted May 11, 2011 Posted May 11, 2011 "It's working as intended, you just didn't bother to attend the (many, termly) training sessions. Oh, completion of that is linked to your upcoming performance review? Muahahahahaha"
KWestos Posted May 11, 2011 Posted May 11, 2011 Bear with me! I know it's not a support answer, but I use it almost every phonecall, ha ha
glennda Posted May 11, 2011 Posted May 11, 2011 had this this morning Error Message: Something along the lines of Outlook has crashed please close outlook and open it again Teacher > Me: my outlook has crashed. Me > Teahcer: what does the error say Teacher > Me: Error message mentioned above Me > teacher: Have you done what the error message says Teacher > me: No Me > Teacher: ok well do what the error says Teacher closes outlook and opens again Teacher > Me: oh it works now Hangs up phone no saying thanks! Charming
andrew_91090 Posted May 11, 2011 Author Posted May 11, 2011 the best thing is, restarting it works half the time
KWestos Posted May 11, 2011 Posted May 11, 2011 had this this morning Error Message: Something along the lines of Outlook has crashed please close outlook and open it again Teacher > Me: my outlook has crashed. Me > Teahcer: what does the error say Teacher > Me: Error message mentioned above Me > teacher: Have you done what the error message says Teacher > me: No Me > Teacher: ok well do what the error says Teacher closes outlook and opens again Teacher > Me: oh it works now Hangs up phone no saying thanks! Charming That's teacher's for you! And they wonder why they get a hard time from the kids!
north-ict Posted May 11, 2011 Posted May 11, 2011 'Log the job and I will get back to you when its logged'
soveryapt Posted May 11, 2011 Posted May 11, 2011 I've started using the whole 'have you put it in my job book?' when I get stopped on my way into or out of school .. to which I often get a sheepish, but rather balshy reply of, 'well I thought you could just have a quick look' which I point out I look in the job book and work my way through them .. To some staff I do just say now 'I told you last time, we need to replace the chair to keyboard interface' .. but those are the ones that rarely call me but when they do it's a muppet of a problem (like THE PRINTER WON'T PRINT .. so I go and turn it on at the wall where someone has turned it off for some reason known only to themselves) .. lol ..
maniac Posted May 11, 2011 Posted May 11, 2011 Teacher: 'I know I should put it on the helpdesk, but . . . .' Me: 'I'm going to stop you right there, if it's not urgent then please stick it on the helpdesk' Must say that several times a week.
KWestos Posted May 11, 2011 Posted May 11, 2011 "I'll check the logs" usually buys a little time. ha ha ha I use that ALL the time
Mcshammer_dj Posted May 11, 2011 Posted May 11, 2011 Telling someone that it was an "ID 10 T" issue is always funny especially when you ask them to write it down when they don't get it
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