Butuz Posted March 23, 2011 Posted March 23, 2011 So a company want to come in and double check two storage servers to make sure they are in 100% working order so they can charge us a yearly hardware and software support contract fee. They want to send one engineer in to spend one day to do the "requalification". Cost? £439 per HOUR. One days worth of work. So thats £3074 for one day one off cost they want. Plus the yearly charges. Good value? Butuz
cromertech Posted March 23, 2011 Posted March 23, 2011 Don't think I'd have many customers if I charged that much per hour
penfold Posted March 23, 2011 Posted March 23, 2011 I assume it's a type, but dont call me shirley ;-) 1
localzuk Posted March 23, 2011 Posted March 23, 2011 Imagine getting paid that. That'd be about £4.2million a year salary...
mthomas08 Posted March 23, 2011 Posted March 23, 2011 Totally not worth the money, if thats how much they want to charge, do not do business with them. Usually companies are happy to do it free of charge, its good business. We have had a lot of people come on site to evaluate us for all sorts of things - Printing, Wireless, Energy saving and did they even charge for coming on site. Nope. If a company charge I expect a very little charge.
JoeBloggs Posted March 23, 2011 Posted March 23, 2011 Don't think I'd have many customers if I charged that much per hour You wouldn't need many customers when charging that!
Jawloms Posted March 23, 2011 Posted March 23, 2011 Don't think I'd have many customers if I charged that much per hour You wouldn't need many customers if you charged that much per hour!
Butuz Posted March 23, 2011 Author Posted March 23, 2011 Thanks for the replys. Nope not a typo this is 100% serious. £3074 + vat for a days work. Corblimey I am in the WRONG job! Oh I forgot to mention - if we go ahead and give them the £3074 they will reduce our yearly support charge by approx £500/year. Which is ver nice of them. If we do not go ahead and give them the £3074 they will not support our hardware or software any more and I will not be able to get any system or bios updates in the future. We bought the hardware from them only 2 years ago at a cost of some £8600. Butuz
localzuk Posted March 23, 2011 Posted March 23, 2011 So, will they again require you to pay that massive fee in a couple of years time? Or is it a long term maintenance contract then? It seems very confusing to me!
pete Posted March 23, 2011 Posted March 23, 2011 Thanks for the replys. Nope not a typo this is 100% serious. £3074 + vat for a days work. Corblimey I am in the WRONG job! Oh I forgot to mention - if we go ahead and give them the £3074 they will reduce our yearly support charge by approx £500/year. Which is ver nice of them. If we do not go ahead and give them the £3074 they will not support our hardware or software any more and I will not be able to get any system or bios updates in the future. We bought the hardware from them only 2 years ago at a cost of some £8600. Butuz There was a piece in Computer Weekly about it this week (*rummages* Page 20). Complaints have been lodged with the EU regarding Oracle's policy. Larry. Prince of Darkness, strikes again.
Butuz Posted March 24, 2011 Author Posted March 24, 2011 There was a piece in Computer Weekly about it this week (*rummages* Page 20). Complaints have been lodged with the EU regarding Oracle's policy. Larry. Prince of Darkness, strikes again. Hi Pete. That sounds ineteresting. Which issue of Computer Weekly are you talking about? Cheers
linescanner Posted March 24, 2011 Posted March 24, 2011 Hi Pete. That sounds ineteresting. Which issue of Computer Weekly are you talking about? Cheers Andy, I am on it. We have a line to the people we need to talk to. No promise they will listen but will give it a try. Bonkers
pete Posted March 24, 2011 Posted March 24, 2011 This week's issue - 22nd-28th March. Also here: Is Oracle ending the honeymoon for Sun users? - 3/11/2011 - Computer Weekly
linescanner Posted March 24, 2011 Posted March 24, 2011 The Oracle policy is that if you let the warranty and/or support lapse then a re-in-statement fee is required....see above.....however daylight robbery springs to mind
linescanner Posted March 24, 2011 Posted March 24, 2011 This week's issue - 22nd-28th March. Also here: Is Oracle ending the honeymoon for Sun users? - 3/11/2011 - Computer Weekly end of honeymoon for partners also
linescanner Posted March 24, 2011 Posted March 24, 2011 Top tip, do not let your Oracle support lapse.
Butuz Posted March 24, 2011 Author Posted March 24, 2011 Good updates - I was not aware of the SIA actions against Oracle. And thanks for the Phone call earlier Andy, much appreciated. Butuz
SYNACK Posted March 24, 2011 Posted March 24, 2011 Top tip, do not let your Oracle support lapse. Eek, a none to subtle Or Else!! there from Oracle (the primary company, not the partners that linescanner represents who from all accounts are great) , now I'm glad that they won't even talk to New Zealand customers as it was obviously a sign of their true nature with regard to support.
linescanner Posted March 24, 2011 Posted March 24, 2011 Eek, a none to subtle Or Else!! there from Oracle (the primary company, not the partners that linescanner represents who from all accounts are great) , now I'm glad that they won't even talk to New Zealand customers as it was obviously a sign of their true nature with regard to support. We are great and shouting at said Supplier very loudly at the moment. Hopefully we can get some stuff sorted. I do understand their policy and have to agree with it to stop people taking out support when it suits.....ie after something goes pop. Like taking your car insurance out after a crash, however there are limits to what people will view as fair. We will manage the reminders to our Customers about upcoming support, but the quotes will come direct from Oracle as we have been cut out of the process. Again, ignore at your peril !!!!!! They are very hard nosed about this. To be fair it is not just them....VMware charge a 25% back on support fee, and that is hard to get out of also.
somabc Posted March 24, 2011 Posted March 24, 2011 Oracle does not have a honeymoon period it's more like a sexual assault 2
linescanner Posted March 24, 2011 Posted March 24, 2011 Oracle does not have a honeymoon period it's more like a sexual assault I am still sore ;-
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