LP+ Down across country

[ninjabeaver]

Hi all,

 

Can anyone confirm that LP+ is down over all the UK is true and not just Norfolk?

 

Cheers,

 

Simon.

[kmount]

Looks like someone forgot to renew the domain lpplus.net it expired yesterday...

 

Explains why I can't get to the Northants Enable platform I suppose!

[karlr]

Unless they're running other counties using domains other than LpPlus.net, then yes it will be down across the UK and beyond. In theory the domain is in grace period now so should restored very quickly when they push the "renew" button. Not sure if e-mails to OWN and other LpPlus hosted targets will be ending up in a black hole though!

[Fenscape]

(Note to faceless LP+ account manager who hasn't bothered to press the flesh with his customers since he took over from the last guy back in January... This'll be part of the quality service you wrote to us about if we parted with NCC and stayed with you, yeah? Next time, you might like to check your junk mail folder for that renewal notice rather than leave us all in the brown stuff.......)

[pete]

Ouch, that's a pretty shameful display of incompetence.

[ninjabeaver]

I'm going to love tomorrow at work. Well done LP+. Incompetence leads the way there.

 

Just found this.

 

http://www.lpplusstatus.com/

Edited November 17, 2010 by ninjabeaver

[Fenscape]

Those of you with county-wide contracts with LP+ might like to start checking your SLA figures at this point......

[jcollings]

And it's incidents like this that make me so pleased we left LP+

[LPPLUS_Support]

hi

 

On the contrary to what has been stated on this page about the domain name being expired we can assure you that this is not the reason for LPPLUS being down (please see attached screenshot which shows expiry is in Nov 2011 ) We are currently experiencing issues due a dispute with our domain registrars and their contracted online payment authority. We are in the processes of resolving this and hope to have the service back up and running as soon as possible. Thank you for your patience.

 

Sandip Mehta

LP+ Limited

Edited November 17, 2010 by LPPLUS_Support

[GrumbleDook]

The problem is actually with Interservers ... they are not responding to the phone or email and even Internic cannot get through. I've had a copy of the invoices for the domain just sent through to me so LP+ coughed up the cash, but the folk who should have done the work obviously haven't.

 

LP+ have now spoken with Internic and ENOM (interservers was one of their largest resellers in the UK) and have had to cough up the cash again. The TAGS are being moved over to ENOM since Interservers decided bugger up the DNS and it will take a bit of time for this to cascade / take effect.

 

No-one at LP+ has cocked up in anyway.

 

Just imagine if UK2.net decided to reset your DNS and became uncontactable ... imagine the chaos that would cause for many folk.

[LPPLUS_Support]

Dear All

 

All LPPLUS services have now been restored. Thank you for your all patience ands support during this downtime. Apologies inconveniences caused due to this outage

 

Regards

 

Sandip Mehta

LP+ Limited

[kmount]

hi

 

On the contrary to what has been stated on this page about the domain name being expired we can assure you that this is not the reason for LPPLUS being down (please see attached screenshot which shows expiry is in Nov 2011 ) We are currently experiencing issues due a dispute with our domain registrars and their contracted online payment authority. We are in the processes of resolving this and hope to have the service back up and running as soon as possible. Thank you for your patience.

 

Sandip Mehta

LP+ Limited

 

Hi,

 

It was renewed when you posted your screenshot but it most certainly was not when I posted. - I can see it has also now been renewed for a further year beyond your screenshot. Let's not tell lies.

 

Tony's answer I can believe.

[kmount]

hi

 

On the contrary to what has been stated on this page about the domain name being expired we can assure you that this is not the reason for LPPLUS being down (please see attached screenshot which shows expiry is in Nov 2011 ) We are currently experiencing issues due a dispute with our domain registrars and their contracted online payment authority. We are in the processes of resolving this and hope to have the service back up and running as soon as possible. Thank you for your patience.

 

Sandip Mehta

LP+ Limited

 

And just to show I'm not lying.

 

lpplus.net

 

Is this your domain name? Renew it now.

Not Available

Current Registrar: ENOM, INC.

IP Address: 1.1.1.1 (ARIN & RIPE IP search)

Record Type: Domain Name

Server Type: Indeterminate

Lock Status: clientTransferProhibited

 

 

 

=-=-=-=

Visit AboutUs.org for more information about LPPLUS.NET

AboutUs: LPPLUS.NET

 

Registration Service Provided By: Interservers Technology

Contact: [email protected]

Visit: Welcome To Interservers.com.....Hosting Solutions That Work

 

Domain name: LPPLUS.NET

 

Registrant Contact:

LP+ Limited

Simon Manning ()

 

Fax:

Elstree House

Elstree Way

Elstree, Herts WD6 1SD

GB

 

Administrative Contact:

LP+ Limited

Simon Manning ([email protected])

+44.2082361037

Fax: +44.2089539900

Elstree House

Elstree Way

Elstree, Herts WD6 1SD

GB

 

Technical Contact:

LP+ Limited

Simon Manning ([email protected])

+44.2082361037

Fax: +44.2089539900

Elstree House

Elstree Way

Elstree, Herts WD6 1SD

GB

 

Status: Locked

 

Name Servers:

dns1.name-services.com

dns2.name-services.com

dns3.name-services.com

dns4.name-services.com

dns5.name-services.com

 

Creation date: 16 Nov 2004 16:25:28

Expiration date: 16 Nov 2010 16:25:28

 

 

 

Get Noticed on the Internet! Increase visibility for this domain name by listing it at

whoisbusinesslistings.com

=-=-=-=

The data in this whois database is provided to you for information

purposes only, that is, to assist you in obtaining information about or

related to a domain name registration record. We make this information

available "as is," and do not guarantee its accuracy. By submitting a

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purposes and that, under no circumstances will you use this data to: (1)

enable high volume, automated, electronic processes that stress or load

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commercial advertising or solicitations via direct mail, electronic

mail, or by telephone. The compilation, repackaging, dissemination or

other use of this data is expressly prohibited without prior written

consent from us.

 

We reserve the right to modify these terms at any time. By submitting

this query, you agree to abide by these terms.

Version 6.3 4/3/2002

 

The previous information has been obtained either directly from the registrant or a registrar of the domain name other than Network Solutions. Network Solutions, therefore, does not guarantee its accuracy or completeness.

 

lpplus.net WHOIS domain registration information from Network Solutions

 

 

[GrumbleDook]

@Kim

Sandip isn't lying. They paid the money and so did their part of getting it registered.

 

In the same way we didn't blame Chris when EG was down due to cock ups with Farcehosts, it us seriously unfair to blame LP+ if a contracted company screws up even after LP+ have coughed up cash (internic's annual renewal scheme, paid each year was in effect).

 

The domain now comes up as renewed on Whois in places other than where Sandip showed because they got eNOM to do a forced grab if the TAGs (and LP+ had to cough up more cash, effectively having to pay twice).

[kmount]

Hi Tony,

 

I didn't say they didn't pay their money I merely showed that the domain DID expire contrary to what Sandip said to disprove what I said.

 

We all know registrars are useless at best and I wasn't making a dig at lpplus themselves just pointing out that the domain being expired would explain why dns lookups failed everywhere.

[GrumbleDook]

@kim

 

The problem is you said

Let's not tell lies.

 

There is a dispute between Internic and Interservers now about what happened ... as far as Internic are concerned it was renewed and had not expired. That is what they tell LP+ on the invoice that comes through with notification that the money has been paid. The fact the the registrar has been a muppet is obvious to see.

 

Unfortunately a few others *have* had a dig at LP+, calling them incompetent and such, without trying to find the complete picture. Whilst Sandip and team are too professional to take people to task about this I will happily call people to apologise. I am sure LP+ are looking into the SLA and how this has impacted schools, but their main concern last night was to get the problem sorted.

 

So, registrar makes a cock-up, VLE provider is screwed over due to it and works late to get it fixed for this morning. And for those who might still be having issues, flush your DNS or ask your ISP to flush the domain from theirs to help propagate it.

[kmount]

I only said that because of

 

On the contrary to what has been stated on this page about the domain name being expired we can assure you that this is not the reason for LPPLUS being down (please see attached screenshot which shows expiry is in Nov 2011 )

 

Which implied that I lied.

 

Anyway, it's fixed and it has nothing to do with me other than showing what evidence was available at the time so I'll mosey on

 

 

EDIT: FWIW I can completely believe registrar's are the root cause of this issue and it's nothing personal towards LP+ I was only showing the evidence of what could be causing the outage at the time.

Edited November 18, 2010 by kmount

[LPPLUS_Support]

Hi Kim

 

Our response was not meant to imply that any individual or yourself had lied. The intention was to assure our clients that the domain had not expired and allay any fears the information would have cause to our existing clients. The screenshots we have taken are from whois.net directly and at the time of the s/s we had not managed to update/transfer the domain yet. The network solutions site had even more out of dated information and therefore from which you had obtained your information. The infromation that should show after we transfered and repaid for the domainis in the attached screenshots. However I would like to apologise that our repsonse caused offence specailly to someone like you who has previously been a very supportive and fantastic LP+ customer. We also understand that the response you had provided was meant to help the users of this forum and also to support us in resolving the issue.

 

Regards

 

Sandip Mehta

LP+ Limited

[kmount]

Sandip, absolutely, friends

[d-taylor]

We had no idea this had gone down at all until we got a very polite email the next day from LP+ explaining there had been some unexpected downtime in the evening. I understand some people from LP+ worked late on this which meant that the service was up and running for the next school day, which for us is the important thing (the downtime did not disrupt teaching and learning.)

LP+ Support are always quick and efficient when we log a problem, and the fact they got this fixed before the next school day reflects this efficency for me.

[oxide54]

So, registrar makes a cock-up, VLE provider is screwed over due to it and works late to get it fixed for this morning. And for those who might still be having issues, flush your DNS or ask your ISP to flush the domain from theirs to help propagate it.

 

we should all know how this feels. something breaks due to not your fault, you work late to get it fixed. and all you get is grief.

[GrumbleDook]

we should all know how this feels. something breaks due to not your fault, you work late to get it fixed. and all you get is grief.

 

To be honest, I was half considering that the next 20 times a member says that they have been left in the lurch by someone else and they moan about it I was going to call the incompetent and rattle on ... but thought what is the point ...

[Firefly_Transport]

To be honest, I was half considering that the next 20 times a member says that they have been left in the lurch by someone else and they moan about it I was going to call the incompetent and rattle on ... but thought what is the point ...

 

Sounds like its def time for 1) the WEEKEND! and 2) hugs