Helpdesk Software

[FN-GM]

Hi,

 

I am looking for some Helpdesk software that is free and integrates with Active Directory.

 

I have had a look at SpiceWorks but would like to see what else is out there.

 

If anyone has any suggestions please

 

Thanks

[localzuk]

RT - Request Tracker from Best Practical. Relatively complex to set up, but infinitely configurable. Best Practical: RT: Request Tracker

 

That's what I use at my school.

[Flakes]

recently found GLPI and its great, its also an inventory and booking system for equipment. GLPI - Gestionnaire libre de parc informatique < open source and free. Integration with active directory was pretty easy too.

 

 

P.S

 

Dont worry theres an English and French version of it.

[HMCTech]

OP SmartDesk - Customer Support Made Easy. I think there is still a free version. I used to run the previous MyLittleHelpdesk and it was good but then we moved over to Kayako

[sparkeh]

Hi,

I have had a look at SpiceWorks but would like to see what else is out there.

 

Stick with Spiceworks

 

Seriously its the best thing I have found out there.

[EduTech]

I would Recommend speaking with Ozan regarding OP SmartDesk also, some fantastic features in the pipeline and the free version that exists at the moment should do everything you require.

 

James.

[Chuckster]

You will probably laugh at this one but I would say SharePoint. Install the Application Helpdesk template and just re-jig it a little to suit your needs. It's AD integrated so your end users won't need to enter in usernames or passwords.

[EduTech]

You will probably laugh at this one but I would say SharePoint. Install the Application Helpdesk template and just re-jig it a little to suit your needs. It's AD integrated so your end users won't need to enter in usernames or passwords.

 

I'm not going to laugh because I have done this before for someone and it works very well! with MOSS 2007 you can actually download a template set which does most of the work for you. Still playing with 2010 but it seems much nicer with that if you can get the right setup.

 

James.

[jamesfed]

Microsoft SharePoint Services has a plugin to make a IT helpdesk

If your LP is based on SP then you should be able to mash it in with ease

[CyberNerd]

We also use RequestTracker, but we are now trialling estreamdesk as it is part of the google apps marketplace, and hence integrates with our (AD integrated) google apps domain.

It installs into the google domain with a click, and is offsite so I don't need to worry about maintaining it.

[localzuk]

We also use RequestTracker, but we are now trialling estreamdesk as it is part of the google apps marketplace, and hence integrates with our (AD integrated) google apps domain.

It installs into the google domain with a click, and is offsite so I don't need to worry about maintaining it.

 

I use this with my business domain. Very simple and easy to use system.

[Homer]

We use WebHelpDesk - we have paid for it because we really like it (and we needed 4 tech licenses) but if you think you can get away with just one tech user, then it is free!

 

Help Desk Software by Web Help Desk

[CSNM-Carl]

Kayako eSupport integrates with AD, however it's not free. Nothing even comes close to Kayako IMO.

 

I think they might even do some special educational pricing.

[Butuz]

Currently using Liberum but looking to move to something more fully functional and polished. I like the look of kayako and have used it as and end user as one of my suppliers uses SupportSuite.

 

Will investigate educational pricing!!!

 

Butuz

[sjatkn]

I use OTRS (otrs.org), it can be configured to use LDAP for authentication purposes. I will also happily pick up email sent to your helpdesk email address and can be extended to follow the ITIL framework for change control, etc. Additionally is it open source, so free.

[JustSayNguyen]

I've found a lot of great information on this one site, http://www.support-software.org/index.php, it's pretty good for getting comparisons between multiple vendors at a time. I still haven't decided on one yet, but it's probably the best source I've found so far.

[Gatt]

Web Help Desk FTW!

 

We used it for IT last year and this year it's been passed to the site team..

can get the contact name if you need it

[Big_Ted]

Kayako works well.

[glennda]

I use Request Tracker Here aswell currently got about 14 seperate queues on it for things like absence premises invoices etc