Print Manager 6... Help

[adameye]

Hi there,

 

I have just installed Print manager this morning having being requested to by our ICT Co-ordinator to try to cut down printing usage.. and i'm having a really big problem..

I've installed it as normal and created two limits on Pupils and Teachers so they can only print so much per year.

and it's just not picking up that people are printing..

its asif when people print it totally bypasses the print manager.

Please help.

[adameye]

yep print manager is installed on the main 1stserver wich is also our print server and AD.

[Michael]

Is the Print Manager Plus service running? You can check this within the console itself.

 

I'd also recommend you stop and start the spooler service too.

[Michael]

You may find this useful. Copy and paste into notepad and save as Printers.bat on the server (system drive ideally):

 

@ECHO OFF
NET STOP "TCP/IP Print Server"
NET STOP "Print Manager Plus"
NET STOP spooler
NET START "TCP/IP Print Server"
NET START "Print Manager Plus"
Pause

[adameye]

Yep it's all running "/

the printers have been printing all morning..

and it's really confusing me now lol

[Michael]

So my script makes no difference whatsoever?

[adameye]

nope thanks anyway..

[Busybub]

What printers are you using?

 

I have a problem with v5 where HP 3600's can't be managed though it works with every other device.

[plexer]

Are the printers set to spool or print directly to the printer?

 

Ben

[adameye]

spool

and theres

2x Epson C1100N

1x HP 2250N

1x Panasonic DP-2330 (Photocopier)

[Michael]

How are you deploying the printers? Group Policy or using scripts? Are network printers installed in a standard way, or do they point to a locally created port?

[elsiegee40]

You have installed the client end on the PCs that are printing, haven't you?

[Michael]

You have installed the client end on the PCs that are printing, haven't you?

 

I always install the EUIT on workstations, but I didn't think it would stop PMP from reporting print jobs? Unless it sends information to the PMP database?

[elsiegee40]

I always install the EUIT on workstations, but I didn't think it would stop PMP from reporting print jobs? Unless it sends information to the PMP database?

 

 

I have had problems with EUIT after an update in the summer term - I forget the versions involved and am at home now, so can't check. The end result, after a lengthy phone call from PMP support in the US (fortunately they called me) and them remoting in to our network, was that we ended up using the newer version of the PMP on the server and the previous version of EUIT. It shouldn't have worked, but it did!

 

adameye, I can let you have the email address of the guy I contacted if you want it - it'll have to be tomorrow though as that's at school too!

Edited December 11, 2008 by elsiegee40
Incorrect info about EUIT

[BaccyNet]

@elsiegee40 - I hate to disagree but we have had PMP installed here for years and none of our computers have the EUIT. We are now on version 6 and the only issue we have at the moment is the system not refreshing quotas after a weekend like it should.

[elsiegee40]

@elsiegee40 - I hate to disagree but we have had PMP installed here for years and none of our computers have the EUIT. We are now on version 6 and the only issue we have at the moment is the system not refreshing quotas after a weekend like it should.

 

 

You are right - I have engaged brain now. Print Manager will do its stuff without EUIT, but the user does not get told how much balance they have left, or other messages without it.

 

We DID have problems that were caused by the new version of EUIT - and only got PMP working went we went back a version of EUIT.

 

I will edit my previous post

[Hecate]

Dare I suggest try user support. When we had a problem (not this one) they were great although the time difference made it tricky sometimes they even phoned me. Just a couple of thoughts; are the printers listed? To load the users from AD the service needs to be running under an adminstrator login not the local system account.

[ssiruuk2]

You have installed the client end on the PCs that are printing, haven't you?

 

you dont need any client software for the pmp server to work and count the print jobs. There is a client billing and authentication client but these are optional.

[witch]

I would email or ring support if I were you. They were very helpful (as was elsiegee) when I had huge problems installing Print Manager in the summer.

I dealt with Allen Giebel who was very helpful

[kennysarmy]

My experience with PMP support is excellent.

 

Can't think why your printers are not logging in PMP though.

 

Are you logging to a SQL server or some other database?

 

I would suggest their support pages and go through step by step the solutions they will list for just this issue.

[Azhibberd]

Currently we are using Print manager plus not totally sure on the version, And we had a similar problem that the reporting wasn't picking up anything that was actually sent threw some of are printers, The actually problem was sorted by updating the drivers on the server for those printers, wierd but it sorted it after a reboot.

 

Aaron