Scan.co.uk - Don't order !!!

[mattx]

Well I rang my credit card company and they are stopping the payment to Scan - I shall fill out the paper work when I get it and we shall take it from there.

 

They certainly know how to con and rip off customers with their terms and conditions - I suppose I should have read them - [ they tend to go on for a bit ] - but when ordering a £45 DVD player etc you don't expect to run into these sorts of problems.

So at the moment I have no DVD player [ as I returned it ] and for returning faulty goods they say work, they have charged me £25.

I should have got £25 out my wallet and wiped my arse with it because everything from that company at the moment is nothing but sh:censored:t

 

If the recession starts hitting really hard and scan.co.uk start suffering because of it I shall laugh my socks off.

This is not customer service from them - its stealing - plain & simple. And I thought the likes of DABS & Acer were bad.....

[tech_guy]

Well I rang my credit card company and they are stopping the payment to Scan - I shall fill out the paper work when I get it and we shall take it from there.

 

They certainly know how to con and rip off customers with their terms and conditions - I suppose I should have read them - [ they tend to go on for a bit ] - but when ordering a £45 DVD player etc you don't expect to run into these sorts of problems.

So at the moment I have no DVD player [ as I returned it ] and for returning faulty goods they say work, they have charged me £25.

I should have got £25 out my wallet and wiped my arse with it because everything from that company at the moment is nothing but sh:censored:t

 

If the recession starts hitting really hard and scan.co.uk start suffering because of it I shall laugh my socks off.

This is not customer service from them - its stealing - plain & simple. And I thought the likes of DABS & Acer were bad.....

 

Oh god don't mention Dabs - twice last week the muppets let me down on orders. Twice I ordered items that were shown on the website to be in stock, only to have an email the day after or even the day after that to say that they were awaiting delivery from their suppliers...... , and !

[mpe]

I am being currently conned by scan.co.uk

I bought a DVD player from them which was faulty - it did not play a single 8 gig dual layer disc I have burnt - [ The older model [ same make ] plays them without a problem - they are now CHARGING ME £25 re-stocking and a no fault found fee !!

 

Is the "older model" the same part number?

 

This is clearly a complete con by them not to refund a full amout - good thing I got it on my credit card as I shall be contacting them shortly [ after I have asked Scan.co.uk to refund the full amount first or have to deal with my credit card company ]

Its amazing what these retailers will try and do to squeeze money out of you.

 

Note that in the case of faulty goods being sold by a mail order company they are responsible for all shipping costs.

[mattx]

No idea, it was such a long time ago - all i know is SCAM.co.uk are a shoddy outfit.

[ScanSuck]

Scan ripped me off as well. Seems like there's too many of us now.

 

Sold me over 1100 pounds worth of PC equipment including high end cooling.

 

GPU was faulty but it wasn't until just over a year that I realized it wasn't a driver issue.

 

They were rude, ignored my emails and eventually offered me less a third the value back after making me incur postage costs. The reason given was that they kept over half my money for usage deductions. If that was the case I could of got more money second hand. That is a joke, i mean a bicycle has wear and tear - my GPU was sitting inside a 100pound spacious premium cooled case bought at the same time from Scan. No dust, no wear. Why on earth would such a large deduction take place. My GPU was the same price online when I applied for a refund as when I bought it (due to there being less around and a benefit to SLI users boosting price).

 

When I started a legal case they immediately put the small refund in my account and tried to claim I'd already accepted a refund. They then wrote to the judge claiming that the value of the GPU was now way less by using the price in dollars and converting to pounds. As we all know it doesn't work like that. The US has cheaper parts. The UK equivalent was about 30% more. They were purposely misleading the judge. For some unknown reason when I took them to court my case wasn't heard and no reason was given (after I paid all the fees for a second time). I will now be contacting Watchdog again as well as other trading standards related shows/publications and posting reviews to inform as many people as possible to avoid them. The Scan representative on here ironically is the same one who was extremely rude and unprofessional via email and it just goes to show what kind of company they are. Hopefully there'll be some decent media exposure soon as people need to know these guys don't honor UK/EU Sale of Goods law.

 

Like the school worker here, I have recommended that our company no longer uses Scan. Please spread the word.

 

Shame on Scum, Scam, Scan.co.uk.

 

*Sources*

Here are other people suffering at their hands (a quick 2sec search on google):

 

 

consumeractiongroup.co.uk/forum/showthread.php?306351-Scan.co.uk-faulty-new-laptop-via-the-website-refusing-refund]Scan.co.uk]Scan.co.uk faulty new laptop via the website - refusing refund faulty new laptop via the website - refusing refund

 

forums.moneysavingexpert.com/showthread.php?t=3241756]MoneySavingExpert.com Forums

 

edugeek.net/forums/bad-experiences/37047-scan-co-uk-not-honouring-warranty-2.html

Edited September 8, 2011 by ScanSuck

[mac_shinobi]

I am being currently conned by scan.co.uk

I bought a DVD player from them which was faulty - it did not play a single 8 gig dual layer disc I have burnt - [ The older model [ same make ] plays them without a problem - they are now CHARGING ME £25 re-stocking and a no fault found fee !!

 

This is clearly a complete con by them not to refund a full amout - good thing I got it on my credit card as I shall be contacting them shortly [ after I have asked Scan.co.uk to refund the full amount first or have to deal with my credit card company ]

Its amazing what these retailers will try and do to squeeze money out of you.

 

So my advice - don't order goods from Scan.co.uk because if they are faulty they will try and rip you off even more.

 

Same here when I ordered my icy dock for my mac pro which was advertised on there site as compatible which clearly wasnt and because it was after 28 days they would not refund me and they also advised me that if they tested it and it worked I would also get charged so just left it - only advise I was given was to sell it on ebay ( and that was not by scan, this was by EG and other people )

 

I still have said icy dock.

[mattx]

They do themselves no favors when they treat customers like this. They may as well merge with the likes of Comet and PC World. Two other shoddy outfits not fit for purpose.

[mac_shinobi]

Bit more money but have been a memoryc or aria customer, not had any support issues yet but they have always been fairly prompt and helpful

 

Ordered my SSD from memoryc.com ( 5 years warranty on it )

Edited September 9, 2011 by mac_shinobi

[JJonas]

I am being currently conned by scan.co.uk

I bought a DVD player from them which was faulty - it did not play a single 8 gig dual layer disc I have burnt - [ The older model [ same make ] plays them without a problem - they are now CHARGING ME £25 re-stocking and a no fault found fee !!

 

This is clearly a complete con by them not to refund a full amout - good thing I got it on my credit card as I shall be contacting them shortly [ after I have asked Scan.co.uk to refund the full amount first or have to deal with my credit card company ]

Its amazing what these retailers will try and do to squeeze money out of you.

 

So my advice - don't order goods from Scan.co.uk because if they are faulty they will try and rip you off even more.

 

A few years ago I had a hard drive from them that developed a fault within a year (it was going clunk clunk clunk and not booting) So I arranged a return and paid the restocking fee. They had it for more than a month when I chased them on what was happening I was told fault not found. I asked for my drive to be returned to me (at my cost) and found it was still doing the clunk clunk clunk not booting thing. I complained and said that I did not believe it had been looked at and was told me they could re-examine it but I would have to pay another restocking fee. I cut my losses and have not used them since. Which is a shame because in every other factor they were superb.

Edited September 9, 2011 by JJonas

[Arthur]

when I ordered my Icy Dock for my Mac Pro which was advertised on their site as compatible which clearly wasn't

To be fair, Scan are only repeating what IcyDock state on their website. Resellers do not have time to verify claims made by the manufacturer for every single product they sell.

[Millgate]

Restock fees are just stupid. I used to work at a different reseller that charged £20 or 20%, whichever was greater! It used to anger soooo many clients but no matter what i said, they were having none of it as it was a MASSIVE company so what the big boss said went.

 

PANTS!

 

Cheers

[steve]

I got burned by scan along time ago - mid 1990's when they were first starting out.

 

Non deliveries / wrong parts sent. Ended up paying them a visit to get it sorted.

 

Since then I have refused to use them for personal or business purchases. Which means they've lost out on the opportunity of hundreds of thousands of pounds of potential business.

 

Surprised they are still going to be honest, I've seen many more better suppliers go to the wall.