Scan ripped me off as well. Seems like there's too many of us now.
Sold me over 1100 pounds worth of PC equipment including high end cooling.
GPU was faulty but it wasn't until just over a year that I realized it wasn't a driver issue.
They were rude, ignored my emails and eventually offered me less a third the value back after making me incur postage costs. The reason given was that they kept over half my money for usage deductions. If that was the case I could of got more money second hand. That is a joke, i mean a bicycle has wear and tear - my GPU was sitting inside a 100pound spacious premium cooled case bought at the same time from Scan. No dust, no wear. Why on earth would such a large deduction take place. My GPU was the same price online when I applied for a refund as when I bought it (due to there being less around and a benefit to SLI users boosting price).
When I started a legal case they immediately put the small refund in my account and tried to claim I'd already accepted a refund. They then wrote to the judge claiming that the value of the GPU was now way less by using the price in dollars and converting to pounds. As we all know it doesn't work like that. The US has cheaper parts. The UK equivalent was about 30% more. They were purposely misleading the judge. For some unknown reason when I took them to court my case wasn't heard and no reason was given (after I paid all the fees for a second time). I will now be contacting Watchdog again as well as other trading standards related shows/publications and posting reviews to inform as many people as possible to avoid them. The Scan representative on here ironically is the same one who was extremely rude and unprofessional via email and it just goes to show what kind of company they are. Hopefully there'll be some decent media exposure soon as people need to know these guys don't honor UK/EU Sale of Goods law.
Like the school worker here, I have recommended that our company no longer uses Scan. Please spread the word.
Shame on Scum, Scam, Scan.co.uk.
*Sources*
Here are other people suffering at their hands (a quick 2sec search on google):
consumeractiongroup.co.uk/forum/showthread.php?306351-Scan.co.uk-faulty-new-laptop-via-the-website-refusing-refund]Scan.co.uk]Scan.co.uk faulty new laptop via the website - refusing refund faulty new laptop via the website - refusing refund
forums.moneysavingexpert.com/showthread.php?t=3241756]MoneySavingExpert.com Forums
edugeek.net/forums/bad-experiences/37047-scan-co-uk-not-honouring-warranty-2.html
