SAMpeople write back to SIMS

[coolhands]

we keep having problems, anyone else? It doesn't write back the absences then the cover person here has to add them manually to SIMS, (as they need to cover the lessons!) then when it does eventually sync they will of course be doubled up in SIMS so the person has to manually delete out of SIMS. Obviously going round in circles as they blame SIMS etc continually and suggest we reboot SIMS and or contact WONDE. But our other services are ok like classcharts that write back to sims.

[coolhands]

Just to answer my question to help probably me in a few weeks time again, on the sims server I had to stop the 2 wonde services and restart them after a pause. "Wonde comms service" and "Wonde recovery service". So this would actually have been affecting other wonde services too like classcharts etc I believe.

[Boredguy]

Yes this is a minor niggle with Wonde, as we've had it recently at a few sites in the Trust, but normally Wonde is quick to send out an e-mail to the Admin accounts listed for the sites to say there is no data being pulled through and to check the services.