Sibelius - Help Required

[mhigg]

Morning!

 

I am banging my head against a brick wall, and Sibelius support has not been much help at all.

I am hoping someone may have come across this already and have found the fix.

 

We have domain bound PCs running Windows 11. Sibelius installed and running really well, pointing to a network licence server.

All was working fine, but then out-of-the-blue Sibelius has started to crash on the splash screen at launch. I can see the machine get a licence from the licence server console.

 

I have tried everything I can find online, full reinstall, updates, licence server upgrades. 

Works with a local account, but not a domain account.

 

My guess is it trying to write a file to a folder that it can't, but I am out of ideas now.

 

Any help or guidance would be appreciated.

Thanks!

[Olliedawg]

Have you tried using Procmon when opening Sibelius to see what it's trying to access?

We used to have Sibelius a few years back & it was a bit of a nightmare getting it working, unfortunately can't remember what we did!

[mhigg]

2 minutes ago, Olliedawg said:

Have you tried using Procmon when opening Sibelius to see what it's trying to access?

We used to have Sibelius a few years back & it was a bit of a nightmare getting it working, unfortunately can't remember what we did!

 

No I haven't, but I will give that a go now. Thanks for the suggestion

[mhigg]

Trying to bump this. Still no luck with this at all.

I am out of ideas

[machy]

are your drivers uptodate & any devices in DevMGMT ok?

Have had serious performance issues before with Sibelius and a broken driver

 

can you try it in an ou with no policy's applied?

[mhigg]

1 hour ago, machy said:

are your drivers uptodate & any devices in DevMGMT ok?

Have had serious performance issues before with Sibelius and a broken driver

 

can you try it in an ou with no policy's applied?

So no issues with drivers.

Works with a local account and a domain admin, but standard users it does not.

No changes as far as I'm aware, was working one day and then stopped working the next.
I have tried moving both the Workstation and User into an OU with no GPOs and the issue persists.

I can only guess that it is a permissions issues with some reading and writing of folders 

[Olliedawg]

2 hours ago, mhigg said:

Trying to bump this. Still no luck with this at all.

I am out of ideas

 

Any luck with Procmon? If you filter the process name you should be able to see what it is trying to do

 

 

[Edgehill]

Not sure if it's the same for network servers set ups, but for online activation we've had similar issues before due to users not having required access to C:\ProgramData\Avid\Licenses\Sibelius.

 

Might not be the same folder, but does sound like it might be a permissions issue.

[mhigg]

4 hours ago, Olliedawg said:

 

Any luck with Procmon? If you filter the process name you should be able to see what it is trying to do

 

 

 

I had a quick look, it was the first time using it and maybe I need to invest some more time into it.

 

3 hours ago, Edgehill said:

Not sure if it's the same for network servers set ups, but for online activation we've had similar issues before due to users not having required access to C:\ProgramData\Avid\Licenses\Sibelius.

 

Might not be the same folder, but does sound like it might be a permissions issue.

I have checked and the authenticated users appear to have the right permissions to the necassary folders.....i think