Schools Broadband Internet Issues

[JazzFlute]

Experiencing internet issues this morning where some sites load and some do not. its not just https sites but a mixture.  Anyone else?

[r0cketbev]

Yeah mine, I can't get to anything on one of my sites.

[26things]

Not just you; I've got selective DNS too. Their site is down and I was seven in the queue, so I'll just sit tight and wait.

[JDawgg]

I have just called them and incident overnight with some datacentre works. 

 

All my sites unable to get to Arbor - great start to the morning

[JazzFlute]

Cant get through to support either so imagine they are inundated so hopefully when they fix it it will be fixed for everyone.

[rush_tech]

Yes we are, we've been told there is a major problem at Peterborough 

[sigma]

Have they posted anything useful on the Hub Status Portal yet?

[woody81]

Same here, appeared to be a DNS issue so changed my forwarders to a public server and everything is working again.

[JazzFlute]

Anyone else experiencing internet issues this morning as i am with Schools Broadband.  Probably just the back to school demand and hopefully back up soon.

[Frodo_Baggins]

Anyone else having issues this morning? two sites down...

[JDawgg]

Currently looking into why my VOIP services aren't working. 

This could be why...

[JazzFlute]

The same downtime and intermittent issues as yesterday morning. Currently number 9 in the support queue.

[JazzFlute]

[JazzFlute]

Just now, JazzFlute said:

 

Actually started 8.40am

[synaesthesia]

I am *so* looking forward to having this installed in my school later this year. Overjoyed in fact.

 

</extremesarcasm>

[JazzFlute]

1 minute ago, synaesthesia said:

I am *so* looking forward to having this installed in my school later this year. Overjoyed in fact.

 

</extremesarcasm>

 

Bad Choice 🤣🤣🤣 I was actually going to post a few weeks back that they have improved there downtime over the last 6 months but 2 same issues it seems back to back when everyone comes back to school.

[synaesthesia]

Just now, JazzFlute said:

 

Bad Choice 🤣🤣🤣 I was actually going to post a few weeks back that they have improved there downtime over the last 6 months but 2 same issues it seems back to back when everyone comes back to school.

I wish I had a say in the matter. I exploded when it was announced and I think the people involved are bat**** crazy for going down this road.

But I'm not allowed to say that and I'll probably get in trouble for this. Zero effs given

[JDawgg]

I think the majority of their issues come from third party services such as Netsweeper or Fortigate. 

Very rare the line is the issue, also very frustrating how often it is down lol 

[Frodo_Baggins]

1 minute ago, JDawgg said:

I think the majority of their issues come from third party services such as Netsweeper or Fortigate. 

Very rare the line is the issue, also very frustrating how often it is down lol 

Interesting that it's always the third parties... weren't they saying the same about lightspeed a few years ago? 🤔

[synaesthesia]

That's half the trouble, always someone else to blame. Everyone has 3rd parties to deal with, yet everyone else manages to do so without massive disruptions. Proper configurations, redundancies & failovers, staffing, communication - all things which have required improvement over the years.

[JazzFlute]

2 minutes ago, synaesthesia said:

I wish I had a say in the matter. I exploded when it was announced and I think the people involved are bat**** crazy for going down this road.

But I'm not allowed to say that and I'll probably get in trouble for this. Zero effs given

 

Once installed just keep a log of the downtime/issues to feedback to SLT when needed as you will be pressed why the internet keeps not working and also the phones if you have VOIP.  Advice is that when your internet goes down don't panic as its 99.9% not your network and always there fault.  You can restart your router as many times as you want and do whatever they advice but its always there end.  Support are not very good as I've just managed to talk to someone and got cut off mid converstaion.

[synaesthesia]

Don't worry, I'm more versed in dealing with them than most people hence why I exploded

 

[JazzFlute]

5 minutes ago, JDawgg said:

I think the majority of their issues come from third party services such as Netsweeper or Fortigate. 

Very rare the line is the issue, also very frustrating how often it is down lol 

 

Yes always Netsweeper issues with me, never the line.

[sigma]

3 hours ago, JDawgg said:

I think the majority of their issues come from third party services such as Netsweeper or Fortigate. 

Very rare the line is the issue, also very frustrating how often it is down lol 

They run their Netsweeper configuration in house.  The problems are internal/incompetence.

[psydii]

I feel that there are parallels here with Bromcom. They both promise too much to too many, trip themselves up and frustrate everybody. SB and Bromcom both appeal to *me* with the flexibly and control they offer, yet here I sit on LGfL and SIMS because I need to be able to sleep at night.

Edited April 14 by psydii