Impero EdPro Service Issues

[OLPTech]

Hi,

 

I'm just trying to work our whether this only happens for us ( we have 4 completely separate environments all have this issue) or if it happens to a lot of users of EdPro but just don't report it to Impero. As if it affects multiple people I would like go to Impero to say it's not just us.

 

We have had an issue for years where the ImperoClientSVC service refuses to start with the error "The service did not respond in a timely fashion', Impero used to blame it was corrupt net framework and repairing .net and reinstalling Impero fixes. What I found is a simple restart will kick the ImperoClientSVC service back into life but I can't work out what causes it not to start. I'm sure there is an issue with service somewhere but would just like to see if anyone else has this issue or not. 

 

I can't see it being .net corrupt when every other service on the device works, we have it across 4 different networks and between Windows 10 and Windows 11. 

 

 

 

It's annoying as its not the easiest to work out since Impero shows the device as offline you can't just know tell since the device might actually be turned off. I've had to use SCCM and try to cross reference Impero saying a device is offline to SCCM.

 

We've also had some issues with the installer getting stuck sometimes but that's another conversion.

 

 

As this is so frustrating for us, as if the client doesn't start then students can bypass all of the EdPro controls and the kid isn't going to want to restart their device to fix it.

 

Thanks

[MrEprise]

Yep, this happens quite frequently and randomly as it's never any specific computers that fail to load the Impero services, it can be any of them at any time.

 

For me, I have an asset spreadsheet with a VBA script that can restart the Impero services on any computer I pick from a list, so it's not such an issue but still quite irritating all the same.

[OLPTech]

Thank you for replying!

 

glad it’s not just us, completely agree. It happens on random devices for us too. There is no consistency in which devices do it. And restarting the PC solves it. Until the next time. 
 

I have a ticket open with Impero so the more people that mention this happens to them I’ll link this forum to Impero in the hope they find the cause if it.

 

thanks!

[Steve21]

We've found that in the past too, been that way for a few years and gave up reporting it. I think it's linked to when .NET gets updated from Windows, as it seems to be almost like it gets upset when there's an update pending/installed until it's fully restarted each service

What I noticed is that it'll say "can't start in a timely fashion" but if you restart both the other Impero services (mainly ImperoGuardianSVC), then they'll all start fine even without a full computer restart. 

We ended up just deploying an schedule task that checks the service every few minutes or so and does the manual fix automatically. This then kicks it back into action if it's broken and just skips it if it's already running. Normally even just restarting the Guardian service then fixes the ClientService as that automatically restarts the service once it's back running again

Example:

if ((Get-Service "ImperoClientSVC").Status -eq "Stopped") {
Restart-Service "ImperoGuardianSVC"
}

Not exactly a "fix" but a workaround we've been using for a while with Impero at previous schools and seems to fix 99% of the broken clients that stop

Steve

[OLPTech]

Just an update to this, have been working with Impero on this and the issue is now resolved in 8.6.44!

[Boredguy]

That has been claimed on updates at times since version 6 =/

[OLPTech]

I have more confidence this time as at least in our environment since trying the new version we hadn't had any service not starting issues at all where as got them daily previously.