ParentPay MISSync

[willtech]

4 hours ago, JamesFish2020 said:

Hi 

Did you ever resolve this? Running into the same issue here and getting no help at all from parentPay?

Are you running the task as the user you have setup the software on ? 

[Boredguy]

17 hours ago, JamesFish2020 said:

Hi 

Did you ever resolve this? Running into the same issue here and getting no help at all from parentPay?

I have a batch file that calls C:\Progra~2\ParentPay\MISSync.exe /sims /quiet
Within the MISSync Tools->Settings I've got it configured to sent a notification e-mail so each morning and afternoon I know it's run when the e-mail arrives

[JamesFish2020]

16 hours ago, willtech said:

Are you running the task as the user you have setup the software on ? 

If you mean running as Administrator then yes. MIS Sync installed on SIMS server, with the MIS login of the user that deals with MIS Sync, she normally runs this manually. 

 

The Task Scheduler is set to run as <Domain>\Administrator

 

When the task is run it says in the logs:

 

Quote

Error:   2026-10-02 12:06:37 : Invalid login
   at MISSync.MISSyncMain.Main(String[] args)

 

All the logins are set correctly according to the ParentPay Guide KB0016380

Edited Friday at 12:04 by JamesFish2020

[Boredguy]

You say it has the SIMS user details of the user correct, but the initial login details for ParentPay itself are correct aren't they and you can manually login to the website with them?

[coolhands]

Not sure if it will help but make sure you've updated to latest MISSync 4.0.9714.20004 as they changed it fairly recently.

 

I have my settings in task scheduler Actions tab like this:

 

 

also make sure the SIMS location has a space for some crazy reason before the dot in the actual MISSync programme settings:

 

C:\Program Files (x86)\SIMS\SIMS .net

 

 

 

[JamesFish2020]

On 02/10/2026 at 14:21, Boredguy said:

You say it has the SIMS user details of the user correct, but the initial login details for ParentPay itself are correct aren't they and you can manually login to the website with them?

Yes, they work. We tested before and after we ran MIS Sync and actually watched her type the details in. 

So frustrating as it looks like a really simple issue.

[JamesFish2020]

On 05/10/2026 at 13:05, coolhands said:

Not sure if it will help but make sure you've updated to latest MISSync 4.0.9714.20004 as they changed it fairly recently.

 

I have my settings in task scheduler Actions tab like this:

 

 

also make sure the SIMS location has a space for some crazy reason before the dot in the actual MISSync programme settings:

 

C:\Program Files (x86)\SIMS\SIMS .net

 

 

 

Yep, this is our version:

 

Also, I noticed that you have an entry in the boxes under the "Click here to enable Task Scheduler..." box, we have tried that as well but even clicking save, the next time we open MIS Sync, the box is blank again. Should it be?

Edited 13 hours ago by JamesFish2020
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[willtech]

On 02/10/2026 at 13:04, JamesFish2020 said:

If you mean running as Administrator then yes. MIS Sync installed on SIMS server, with the MIS login of the user that deals with MIS Sync, she normally runs this manually. 

 

The Task Scheduler is set to run as <Domain>\Administrator

 

When the task is run it says in the logs:

 

 

All the logins are set correctly according to the ParentPay Guide KB0016380

It has to run as the user you have logged as when running the software as the software runs at the user app data level unless you have move the config directory and pointed the software at it.

[JamesFish2020]

9 minutes ago, willtech said:

It has to run as the user you have logged as when running the software as the software runs at the user app data level unless you have move the config directory and pointed the software at it.

It does point to the correct profile path C:\Users\administrator.<domain>\AppData\Local\ParentPay\MISSync" and this "user" is what it is logged in as. This location matches what is seen on the Config location tab in MIS Sync:

Edited 13 hours ago by JamesFish2020
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