ParentPay MISSync

[willtech]

4 hours ago, JamesFish2020 said:

Hi 

Did you ever resolve this? Running into the same issue here and getting no help at all from parentPay?

Are you running the task as the user you have setup the software on ? 

[Boredguy]

17 hours ago, JamesFish2020 said:

Hi 

Did you ever resolve this? Running into the same issue here and getting no help at all from parentPay?

I have a batch file that calls C:\Progra~2\ParentPay\MISSync.exe /sims /quiet
Within the MISSync Tools->Settings I've got it configured to sent a notification e-mail so each morning and afternoon I know it's run when the e-mail arrives

[JamesFish2020]

16 hours ago, willtech said:

Are you running the task as the user you have setup the software on ? 

If you mean running as Administrator then yes. MIS Sync installed on SIMS server, with the MIS login of the user that deals with MIS Sync, she normally runs this manually. 

 

The Task Scheduler is set to run as <Domain>\Administrator

 

When the task is run it says in the logs:

 

Quote

Error:   2026-10-02 12:06:37 : Invalid login
   at MISSync.MISSyncMain.Main(String[] args)

 

All the logins are set correctly according to the ParentPay Guide KB0016380

Edited Friday at 12:04 by JamesFish2020

[Boredguy]

You say it has the SIMS user details of the user correct, but the initial login details for ParentPay itself are correct aren't they and you can manually login to the website with them?

[coolhands]

Not sure if it will help but make sure you've updated to latest MISSync 4.0.9714.20004 as they changed it fairly recently.

 

I have my settings in task scheduler Actions tab like this:

 

 

also make sure the SIMS location has a space for some crazy reason before the dot in the actual MISSync programme settings:

 

C:\Program Files (x86)\SIMS\SIMS .net

 

 

 

[JamesFish2020]

On 02/10/2026 at 14:21, Boredguy said:

You say it has the SIMS user details of the user correct, but the initial login details for ParentPay itself are correct aren't they and you can manually login to the website with them?

Yes, they work. We tested before and after we ran MIS Sync and actually watched her type the details in. 

So frustrating as it looks like a really simple issue.

[JamesFish2020]

On 05/10/2026 at 13:05, coolhands said:

Not sure if it will help but make sure you've updated to latest MISSync 4.0.9714.20004 as they changed it fairly recently.

 

I have my settings in task scheduler Actions tab like this:

 

 

also make sure the SIMS location has a space for some crazy reason before the dot in the actual MISSync programme settings:

 

C:\Program Files (x86)\SIMS\SIMS .net

 

 

 

Yep, this is our version:

 

Also, I noticed that you have an entry in the boxes under the "Click here to enable Task Scheduler..." box, we have tried that as well but even clicking save, the next time we open MIS Sync, the box is blank again. Should it be?

Edited 14 hours ago by JamesFish2020
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[willtech]

On 02/10/2026 at 13:04, JamesFish2020 said:

If you mean running as Administrator then yes. MIS Sync installed on SIMS server, with the MIS login of the user that deals with MIS Sync, she normally runs this manually. 

 

The Task Scheduler is set to run as <Domain>\Administrator

 

When the task is run it says in the logs:

 

 

All the logins are set correctly according to the ParentPay Guide KB0016380

It has to run as the user you have logged as when running the software as the software runs at the user app data level unless you have move the config directory and pointed the software at it.

[JamesFish2020]

9 minutes ago, willtech said:

It has to run as the user you have logged as when running the software as the software runs at the user app data level unless you have move the config directory and pointed the software at it.

It does point to the correct profile path C:\Users\administrator.<domain>\AppData\Local\ParentPay\MISSync" and this "user" is what it is logged in as. This location matches what is seen on the Config location tab in MIS Sync:

Edited 14 hours ago by JamesFish2020
Add information

[coolhands]

14 hours ago, JamesFish2020 said:

Yep, this is our version:

 

Also, I noticed that you have an entry in the boxes under the "Click here to enable Task Scheduler..." box, we have tried that as well but even clicking save, the next time we open MIS Sync, the box is blank again. Should it be?

 

I've just opened mine now and yes that is still ticked, ie it remembers and is always ticked.

 

My config location seems to be the same as yours (I've put user.name in place of my actual username) C:\Users\user.name\AppData\Local\ParentPay\MISSync (by the way this is my actual username ie not a generic administrator account, not sure if that matters, just pointing it out).

 

note parentpay group is a horrendous experience so trying to find anything on the misnamed 'help' or support pages is a nightmare, so I am putting this article number here KB0016369 the link is KB0016369 for you or others. Probably won't help but anyway it says this for reinstall (maybe worth you reinstalling from fresh download? the download is on that page)

 

Reinstallation (over an existing version)
From time to time, a reinstall may be required to protect the school from new security threats or to introduce new fields or functionality. Use the reinstall option to minimise the configuration and setup required when installing in place of an existing setup.

Prerequisites to reinstall MIS Sync:

Download the latest version of MIS Sync.
Extract the files to an accessible location.
Launch the setup.exe file to begin the installation.
Follow the instructions on the setup wizard. You must ensure the installation location is the same as the currently installed copy.
Upon completion, the application will launch automatically.
Once reinstallation is complete, the application will launch with the previously configured credentials. If no credentials are present, proceed as if it were a new installation (above).

 

For completeness I will put my first 2 tabs on loading here so you can check yours against them: 

 

 

Edited 5 minutes ago by coolhands