ParentPay MISSync

[willtech]

4 hours ago, JamesFish2020 said:

Hi 

Did you ever resolve this? Running into the same issue here and getting no help at all from parentPay?

Are you running the task as the user you have setup the software on ? 

[Boredguy]

17 hours ago, JamesFish2020 said:

Hi 

Did you ever resolve this? Running into the same issue here and getting no help at all from parentPay?

I have a batch file that calls C:\Progra~2\ParentPay\MISSync.exe /sims /quiet
Within the MISSync Tools->Settings I've got it configured to sent a notification e-mail so each morning and afternoon I know it's run when the e-mail arrives

[JamesFish2020]

16 hours ago, willtech said:

Are you running the task as the user you have setup the software on ? 

If you mean running as Administrator then yes. MIS Sync installed on SIMS server, with the MIS login of the user that deals with MIS Sync, she normally runs this manually. 

 

The Task Scheduler is set to run as <Domain>\Administrator

 

When the task is run it says in the logs:

 

Quote

Error:   2026-10-02 12:06:37 : Invalid login
   at MISSync.MISSyncMain.Main(String[] args)

 

All the logins are set correctly according to the ParentPay Guide KB0016380

Edited Friday at 12:04 by JamesFish2020

[Boredguy]

You say it has the SIMS user details of the user correct, but the initial login details for ParentPay itself are correct aren't they and you can manually login to the website with them?

[coolhands]

Not sure if it will help but make sure you've updated to latest MISSync 4.0.9714.20004 as they changed it fairly recently.

 

I have my settings in task scheduler Actions tab like this:

 

 

also make sure the SIMS location has a space for some crazy reason before the dot in the actual MISSync programme settings:

 

C:\Program Files (x86)\SIMS\SIMS .net