[bromcom] Users are being timed out and having to log back in.

[Jaan]

Since we've been back from half term users are being timed out and having to log back more frequently. Also noticed that we're getting lots and lots of Bromcom "Services status" alerts since our return.

 

We use Google SSO. Anybody else experiencing this?

[Linfit]

Yep same for us. Very annoying. Only started happening in the last few days.

 

The service status alerts are even more annoying - they appear to be related to the status of the service status page which is bouncing up and down like a trampoline at the moment with very short periods when it drops out.

Looks like some of their monitoring is too sensitive.

[noelmm]

Being signed out at random times is normal (or at least for use over the last 8 years) when using Bromcom. The part of it that frustrates me is when you are actively using the system and you get the 60 second warning, just this week i was working in Bromcom for around 15 minutes, just went to run a report and got the warning.

[Theblacksheep]

Unlike the performance which no matter how times it is reported they pretend to be unaware, Bromcom are aware of this one.

[Bromcom_Darren]

If anyone is still experiencing issues with regards to this topic, please feel free to DM me your case numbers and I will get these investigated at the earliest opportunity for you.

 

Thanks

Darren Moody

Bromcom