SchoolCloud /Roombooking have an outage in case this helps anyone

[robjduk]

They emailed me yesterday afternoon to say its now working so have gone with it (even though their status page isn't updated and claims outage).

 

Happy bookings all.

[Simcfc73]

I still haven't got the SIMS extract tool, the keep sending me to the failed link.

[ultima170387]

all working, no issues here now - they had to do something to fix our sso as that kept throwing errors. admin access was unaffected for us mostly

[nwkeene]

looks like its down again for users with SSO... seems ok for admins at the moment...

[ultima170387]

Getting the same here too

[callbe1]

Yep, just came onto here to have a look and see if anyone was having the issue

[nwkeene]

looks like its back... nothing updated on their status pages of course... Status page

[Chockster]

We've got Google SSO accounts and we're back to admins only today. Anyone else having trouble?

[nwkeene]

We've had a couple of Teachers this morning saying the webpage was just spinning... but my admin account seems fine as does my Teacher level account. Nothing mentioned on their status page... yet!

[mattgrimley]

Office 365 SSO not working for our users since Friday. Admin login seems to work. They say they are "investigating" and to "try clearing your browser cache 'for all time' and try again" (which doesn't appear to make any difference).

 

Time to start scoping out alternatives?

Edited October 16, 2023 by mattgrimley

[fiza]

We've had a couple of Teachers this morning saying the webpage was just spinning... but my admin account seems fine as does my Teacher level account. Nothing mentioned on their status page... yet!

 

We have the same issue, working for some but not for others.

[Chockster]

Looks like we're back.

[TechMonkey]

& gone again

[TechMonkey]

& back!!!!

[Simcfc73]

We have random bookings not matching the teachers name or subject.

[fiza]

Anyone done a Parents' Evening with School Cloud since this trouble started? We have one in a few weeks and just wanted to see if their systems are working.

[DrCheese]

Anyone done a Parents' Evening with School Cloud since this trouble started? We have one in a few weeks and just wanted to see if their systems are working.

 

Yes, we have & it went off with no issues.

[fiza]

Yes, we have & it went off with no issues.

 

I tried to use the School Cloud SIMS Sync tool yesterday and it seems to be acting weird. In step 4 of the process it is picking up the staff names from SIMS but not their email addresses which we have in SIMS. It is then telling me that these staff details to not match in School Cloud because in School Cloud we have their email addresses registered from previous syncs. Never seen this before. If you are using SIMS did your sync run ok?

[WannabrewUK]

We can't make bookings at all on the room booking system, it says a sync is in progress. But we can't find any process running at our end.

[howartp]

We can't make bookings at all on the room booking system, it says a sync is in progress. But we can't find any process running at our end.

 

Ditto, this is one of the early issues users had before it "got better".

[WannabrewUK]

We've had an email to say they've applied a fix. So it should all be working correctly now.

[fiza]

Anyone having issues this morning with the Room Booking system? Ours keeps saying there is a timetable update in progress but there is not as the sync tool tells us the update was completed last night.

[robjduk]

Sigh...... yes its happening here. It also happened yesterday. I'll log yet another call to them.

[howartp]

Ok for me at moment.

[fiza]

Anyone having issues with School Cloud Roombookings this morning? Ours is not allowing any bookings as it says that there is a timetable update in progress.