Sharepoint files available online not showing within File Explorer when Synced

[VarSpencer]

Hi,

 

I am struggling a bit with an issue we are currently having on site.

 

We have recently migrated to sharepoint and for the best part are getting on fine with it, albeit being a bit clunky sometimes.

 

However we are encountering an issue where when synced sometimes within folders files are not appearing, the folders are there but not the files.

 

When you check online the files are there, but in file explorer they are not. Does anyone have any ideas on what it could be.

 

So far I've check the following:

 

File path length (It's below the MS limit)

File names (Nothing that cannot be included is there)

Syncing again directly from the folder

Restarting OneDrive

Trying another PC

 

Just not sure what is the issue or whether it is a bug.

 

Thanks

[Dan2025]

Hi,

 

I am struggling a bit with an issue we are currently having on site.

 

We have recently migrated to sharepoint and for the best part are getting on fine with it, albeit being a bit clunky sometimes.

 

However we are encountering an issue where when synced sometimes within folders files are not appearing, the folders are there but not the files.

 

When you check online the files are there, but in file explorer they are not. Does anyone have any ideas on what it could be.

 

So far I've check the following:

 

File path length (It's below the MS limit)

File names (Nothing that cannot be included is there)

Syncing again directly from the folder

Restarting OneDrive

Trying another PC

 

Just not sure what is the issue or whether it is a bug.

 

Thanks

Sounds like a bug, with the character limit. It's 256 for onedrive sync + that includes the sharepoint path + spaces count as 3.

 

Have you tried renaming a file to see if that gets it to appear? I had a very weird issue where certain files wouldn't open, rename them slightly and voila.. rename them back and broken...

 

My plan was to use the onedrive sync but the amount of issues that cropped up with a very small sample size of users made me give up.