PaperCut Scheduled Reports

[Edu-IT]

Has anyone experienced PaperCut Scheduled Reports being entirely blank (no data) however running the same report in the portal has data showing?

[MatthewL]

Never experienced that before, if you manually run the report from the list does that sent the data for you? Check the time period requested.

[Michael]

Can't say I have, are you using a relatively new version of Papercut? Papercut 22.0.7 is a solid build, but there are issues (not to do with reporting) in Papercut 22.0.8.

[Edu-IT]

Never experienced that before, if you manually run the report from the list does that sent the data for you? Check the time period requested.

No, it doesn’t.

[Edu-IT]

Can't say I have, are you using a relatively new version of Papercut? Papercut 22.0.7 is a solid build, but there are issues (not to do with reporting) in Papercut 22.0.8.

Yes looks to be latest version.

@PaperCutterBrenda

[PaperCutterBrenda]

You beat me to it, Edu-IT! I raised this question with our tech team and was waiting for their response. They're curious if this is referring to a custom report, or one of the built-in reports? Probably best to raise this question with our support team at [email protected]. They could do some proper troubleshooting with you!

[MatthewL]

Check your criteria set in the report, could even be just as simple as a space somewhere or reporting on a device when it should be printer or vice versa.