New ActivPanel Nickel + Windows = ARGH!

[Alex0x7F]

Hello! Tech in need here.

 

Over the last few years, we've had Promethean ActivPanel Titanium 65's installed around most classrooms. Absolutely fantastic, can't fault them!

 

This summer we've had 2 ActivPanel Nickel 75's installed and they are causing me a lot of grief.

 

The pen/finger input is SO laggy when using ActivInspire on the Windows desktop. However when using the onboard Android whiteboard app, the input is perfect. It makes modeling writing/maths etc. so difficult! So far in my troubleshooting I have tried;

 

 

• 1080p 60hz (recommended) on Mirrored and also extended
  
• Used a new USB cable, new HDMI cable, bypassed the cable extension and plugged directly in to the board
  
• ActivDriver updated to the latest version
  
• ActivInspire updated to the latest version
  
• Board's firmware updated to the latest version
  
• Tried a new laptop, as well as macbook
  

I am getting incredibly frustrated with Promethean's support slow response time on emails, as well as being fobbed off with 'we'll raise this with 2nd line support' when calling their support line, then hearing nothing back.

 

Has anyone experienced this? Do you have any more troubleshooting tips? I've hit a roadblock with this!

[chazzy2501]

check the active signal resolution is actually 1080p NOT the desktop resolution. (advanced display settings)

 

I had to buy an edid emulator to trick my newline displays to showing only 1080p.

 

also if that panel has usbc try a usbc to usbc connection..

Edited September 7, 2022 by chazzy2501

[yac2016]

Im assuming this is just when you use Activ Inspire, does it take a long time to load up the flame part at the start? Then just hang at every step?

 

If so I remember a issue with roaming profiles or local profile folder and its to do with the admin.ini file in prog files in Promethean folder.

 

There are a couple of lines you can add.