Search the Community

Hi everyone, Long time Google-searcher, first time poster. We're in need of some new IWBs to replace a faulty AP6 from 2018 (of course we get a breakdown just after the warranty expired!) with OPS-G and some new classrooms that have been split in half. It seems promethean have 3 models right now, the AP9, AP9 Premium, and the APLX. Our current quotes are for the AP9 but with the notably lower price on the APLX (over £1,000 less!) I'm wondering if it's any good, given the functionality seems similar to that of the AP6, especially once you add on the OPS-A to get Android. We're a primary school, so we don't need tons of special features as most of the time the IWBs are connected to a PC with ActivInspire, but having access to Google Play on the OPS-G allows for teachers to install games/YouTube/Netflix for wet play and parties, and with the AP9 series just saying "ActivPanel OS", it's unclear if they're running Android and can have GMS enabled through the Panel Management or if they aren't as smart as the Elements series were, with just the whiteboard/timer/spinner apps that are on the OPS-A anyway. The only issue when researching is that there's no public information that isn't either selling the product or advertising from Promethean. Has anyone used the APLX in their school and have opinions to share?

I have reported this to Promethean today but just thought id see if anyone else has experienced this issue. The backlights (im guessing thats what they are) are showing through the screen. I have added a picture so you know what i mean. Ive had it twice this week at 2 different clients, anyone seen this before?

Hi, I was wondering if anyone else here has any quirks like this one and any decent workarounds. We have recently purchased Dell Optiplex 3020's and a bunch of Promethean ActivPanels to go with them. Now the Dells have Displayport and no HDMI so I have had to purchase a cable that is Displayport to HDMI, which is what the the ActivPanel uses. The Desktop monitors are connected via VGA and this is cloned to the ActivPanel (so the kids can see the teachers desktop). Now all works fine accept when booting up, the ActivPanel is not detected (I need to check first if the Panel needs to be on before powering on the Desktop though, I'll update if this works or not) when you turn the panel on it will display no signal and right clicking and going to the Intel context menu to see if you can set the desktop to Clone, it does not off the option "Output to:", that is, until you unplug the displayport/HDMI cable and replug it, then voila, the panel is instantly picked up and all is hunky dory until the next day! Any thoughts would be great. Cheers for any help.

Hello! Tech in need here. Over the last few years, we've had Promethean ActivPanel Titanium 65's installed around most classrooms. Absolutely fantastic, can't fault them! This summer we've had 2 ActivPanel Nickel 75's installed and they are causing me a lot of grief. The pen/finger input is SO laggy when using ActivInspire on the Windows desktop. However when using the onboard Android whiteboard app, the input is perfect. It makes modeling writing/maths etc. so difficult! So far in my troubleshooting I have tried; 1080p 60hz (recommended) on Mirrored and also extended Used a new USB cable, new HDMI cable, bypassed the cable extension and plugged directly in to the board ActivDriver updated to the latest version ActivInspire updated to the latest version Board's firmware updated to the latest version Tried a new laptop, as well as macbook I am getting incredibly frustrated with Promethean's support slow response time on emails, as well as being fobbed off with 'we'll raise this with 2nd line support' when calling their support line, then hearing nothing back. Has anyone experienced this? Do you have any more troubleshooting tips? I've hit a roadblock with this!