Server stuck on Configuring Memory

[dibekem]

Hello.

 

I have a Dell Poweredge T430 server on Windows Server 2019 Standard that is stuck on Configuring Memory during bootup.

I have attempted to installed a newer version of bios from 2.9.1 to 2.13.00

Once I installed the update I had to reboot the server. From then on I have been stuck on this issue.

These are the things that I have tried so far

Moving the NVRAM jumper 3-5 to 1-3, restarted the server, after 5 minutes powered it down and put the jumper back to its original position.

I have also try to boot the server with just one memory module.

I reseated the modules in a different slot.

 

Any help would be much appreciated.

 

Thanks

[tmoon-mint]

I have had a similar issue before. When it gets stuck can you try pressing ctrl alt delete? This should start the boot process again.

[dibekem]

Hello.

 

Thanks for your message.

 

Unfortunately CTRL alt del made no difference.

[KK20]

Do you have 2x CPU? Try with 2x memory modules. I dont think those servers will boot with "odd" numbered memory modules. There is also an order to install the modules from what I remember (banks).

 

I have a feeling that you can tell the BIOS to boot with an odd configuration - you might have had that set and a firmware update has reset it.

[dibekem]

Thanks for this.

 

Luckily we found out that the server had a pro service package so first Dell tried to fix it remotely which did not work so they came and replaced the whole motherboard and the IDRAC.