SMART Notebook software

[kxv2020]

We have an issue with Windows 10 and Smart notebook where by teachers unable to open multiple Smart Notebook files. I’ve checked with the teachers this morning, Smart Notebook is working fine in some classrooms this morning but wasn’t working yesterday. Smart Notebook stopped opening on classroom computers seems very intermittent.

 

We've switched off the UAC setting, and it still not loading Smart Notebook. It opens up straight away when I run as administrator. Any ideas???

[atcoates]

We just got hit with something very similar and had a few issues where the splash screen would comeup but then the software just closed. Machines are 20h2 with version of Smart Notebook from 19-21. Ended up reinstalling the software. Haven't seen it elsewhere you. I can only think of Windows Update causing this as it's been fine at tht sites for years. Edited November 3, 2021 by atcoates

[kxv2020]

Any solutions?

[atcoates]

Ended up reinstalling the software.

[Oaktech]

We've had an issue with opening multiple files, and every time, it turns out to be a sharing issue - the 'smart notebook you are trying to open is open elsewhere open a read only copy?' prompt stuck somewhere between other open notebooks hanging the software for the files already open, or a prompt telling us that smart is taking a long time to open and do we want to wait, it doesn't come to the foreground, and you can't click on the taskbar to find it, you can only alt+tab through to it.

[kxv2020]

Anyone else had any issues since windows update? our seem intermittent and our techs cannot seem to work it out?!

[Guest ZFarnworth]

Maybe Microsoft are breaking our equipment to get us to upgrade to win 11?????

[free780]

Is this the 11.4 version or something newer? Surely smart should test throughly on all supported versions of Windows 10 including those on release preview.

[paulellam]

Does the old trick of deleting the files in the My doc/Smart notebook folder help?

[kxv2020]

Has anyone got similar issues to us - Smart notebook doesn't open at all but if we login as administrator there is no issues. Machines are intuned devices...

[stevenlong1985]

It starting to happen to me a lot now, updating doesnt helps, I might try reinstall smart.

 

Quick way around it, was in task manager to end the smart note crash report, and it starts up again

[kxv2020]

We thought we were the only ones! Smart don't care... have you got anything out of them?

[DrBeaker]

We thought we were the only ones! Smart don't care... have you got anything out of them?

 

I remember years ago we had a similar problem with Canon scanners that only supported Windows XP (I think) and nothing newer. Struggled to get them to work in Windows 7 at all.

 

Eventually after some research someone else had the same issue and apparently Canon's answer was "We don't support products ad infinitum".

 

In the end we had to junk them and buy new scanners which solved the problem.

 

Not saying it's right but I can't blame SMART for not wanting to support what is a legacy version, which is why a lot of people have moved away from them now due to this attitude and don't want to be locked into a proprietary platform anymore.

[stevenlong1985]

Hi, I Made a script to end the task

save this in powershell

 

This just closes the smartnote crash report

 

 

Stop-Process -Name "crashpad_handler2" -Force

 

 

 

 

 

 

 

Alternative script, as sometimes it open lots of crash reports this script closes 5 of them

 

 

for ($num = 1 ; $num -le 5 ; $num++) {Stop-Process -Name "crashpad_handler2" -Force}

 

 

 

I might just get the staff to run this code

 

Good luck

[robintech]

deleting the crashreporter.exe and crashpad_handler2.exe in Program Files (x86)\Common Files\SMART Technologies\SMART Crash Reporter 1.2\ seems to work for us, not the best solution but had one computer that couldn't escape the error even after running multiple uninstall , run cleaner reinstall.

[Squelch]

Has anyone got similar issues to us - Smart notebook doesn't open at all but if we login as administrator there is no issues. Machines are intuned devices...

 

I know this is an ancient question but I solved this today for our Intune devices.

SMART Notebook would only open if you right clicked and selected "Run as Administrator", the problem started yesterday, Notebook had been working without issue previously.

 

For us it was applocker preventing the following dll from running. %localappdata%\Temp\LaunchNotebook.x86.3.6.xxx.0\Interop.SBSDKComWrapperLib.dll (remove the space in between the I and n).

[drkmccy]

Hi @Squelch Would you care to share the particular filepath rule you used? I've tried allowing everything in that folder and it still doesn't launch

[Squelch]

the .dll is a file hash rule so no path required. I also have a smart technologies publisher rule.

 

 

[drkmccy]

Yeah I tried that, however it still didn't launch. Might be because that dll already exists in your devices? I noticed when Notebook is opened for the first time as admin, that dll and a few others get created. Maybe try and see if your Applocker rules work on a freshly built device?

I did see other SMART folders as well as LaunchNotebook inside Temp, so I allowed the whole folder and it finally launched. This is not great as anything could be in there but at least it's working for now. I'll have to tighten it slowly by adding the other folders.

 

 

[Squelch]

I spent the summer rebuilding all of my workstations, every install of smart notebook was new so I don't think the dll was already present. Google suggests its language related.

https://www.shouldiremoveit.com/SMART-Russian-Language-Pack-28705-program.aspx

[drkmccy]

Hmm, I am specifying in the mst to install the English UK handwriting pack. That could be it. Thanks.