Client Onboarding Lead – Home Based or Hull Office, £24,000 – £26,000

[Tonyishere]

Client Onboarding Lead – Home Based or Hull Office, £24,000 – £26,000

Who are we?

We are a Microsoft Partner that specialises in creating engaging innovative solutions for SharePoint, Microsoft Teams and Office 365. Our passion is to enhance the classroom and workplace with technology that delivers real benefits to schools and businesses.

As our customer base is growing, we are looking for a Client Onboarding Lead to help advise schools on our product configuration and setup.

We pride ourselves on being at the cutting-edge of SharePoint and Microsoft Teams solutions in the world education market with customers in the UK and abroad.

We help our customers and the wider community through blogs, open-source software and YouTube video guides.

Our team are friendly and supportive, we have regular social events both in Hull and virtually to ensure you feel welcome and part of the team.

What we need you to do

This role can be taken remotely or at our office in Hull. If you are home-based, you will need a quiet place to work. You must be confident speaking to senior leaders and advising on best practices. We will provide full training and support on our product set so that you can feel confident giving the best advice to schools.

The main products you will be working with are our range of integration products, linking the school MIS to SharePoint, Teams and Office 365.

You must be enthusiastic and feel confident talking about education as well as the technology so that you can answer all the questions that teachers or senior leaders may ask. You must be passionate and engaging, creating lasting relationships with customers as our Client Onboarding Lead.

The Client Onboarding Lead is a clear communicator with organisational and prioritisation skills. They will be responsible for coordinating onboarding activities for our customers including making design choices and ensuring the customer is onboarded successfully within the expected timeframes. We take pride in our work and a project isn’t complete until the customer is happy.

What we will do for you

 

• 21 days paid holiday per year plus bank holidays.
  
• Flexibility in working hours when required, although our customers’ needs have to come first
  
• Expenses paid on any business travel
  
• Support you in improving your current skills and to work with and develop new ones
  
• The opportunity to attend some conferences/events/training during the year
  
• Wellbeing support
  

Who we are looking for

We are looking for someone with great communication and technical skills. This is a customer facing role and you will be required to contact customers and colleagues via phone, Teams video call and email. You will strive for perfection and a project will only be finished when our customers are happy with the end-product.

Although you will need to be able to work independently and with little supervision, the team is always in contact via MS Teams, email and phone. However, home working isn’t for everyone -some need the face-to-face contact an office gives!

Office 365 is constantly evolving, and you will need to be a quick learner with a passion for technology.

We will provide a laptop and all the relevant software. You will need a suitable area for working in your home with a reliable broadband connection, unless you are based at our office in Hull.

Key Skills we are looking for:

 

• Experience with speaking to education leaders
  
• Experience with technology
  
• Excellent communication skills
  
• Experience of Teams and SharePoint, or Google Classroom
  
• Technical and problem solving mindset
  

Next Steps

We are not accepting applicants through recruitment agencies, if you are a recruitment agency, we politely ask you to not contact us about this role.

If you are interested in joining our team, please email us at [email protected] with anything you want to support your application. Links to social media and community involvement would be great as well.

If you would like more information or to arrange an informal chat about the role, please contact us [email protected]

Interviews will be conducted via Microsoft Teams Video Call ASAP. It is hoped that the successful candidate will start as soon as possible.

NOTE: Please include a cover letter otherwise we will not accept your application, please do not contact if you are a recruitment consultant.

Closing Date

The closing date for applications is 30^th October 2021

 

**APPROVED**

Edited September 28, 2021 by Dos_Box