Cloud drive Mapper- not working from home?

[Scifigirl]

Hi, I have got a call in to IAM cloud support and they will probably tell me i have done something wrong - however i may get a quicker answer from you guys.

 

CDM is working great at school, MSI deployed by GPO and all that.

 

However when the user goes home-- ie. me at this time-- it doesn't run

 

its almost s if the GPO isnt installing the application... just running the exe every day. i have rechecked and the GPO is definately pointing to the MSI

 

anyone have any ideas--

 

also feel free to move if in the wrong place

 

so many thanks in advance

Edited June 30, 2021 by Scifigirl

[jslate1980]

I have had an issue before where I would sign in while at home but it wouldn't authenticate. So had a a red line under the icon. I was able to get it working by clearing the iam cloud folder in appdata. After restarting it authenticated.

[Scifigirl]

I have done some testing this morning however for some reason on some machines the msi will not install

 

i have no idea and have had to install it manually.

[jslate1980]

How are you deploying the .msi?

[Scifigirl]

via GPO as stated in the manual -- it seems to work on some machines-- but a couple are just being stubborn

[jslate1980]

via GPO as stated in the manual -- it seems to work on some machines-- but a couple are just being stubborn

Is anything showing in event viewer, for group policy warnings or errors?

[Scifigirl]

Failed to apply changes to software installation settings. The installation of software deployed through Group Policy for this user has been delayed until the next log-on because the changes must be applied before the user log-on. The error was : %%1274

 

but then I log on again and get the same error - sorry restart.

[jslate1980]

In group policy are you pushing software out in computer configuration or user configuration?

[Scifigirl]

Computer configuration - i have just tested 3 more machines and all went fine

 

just mine and 1 other seems to be having issues with the MSi

[jslate1980]

The only thing that I have found with the error code in event viewer is down to asynchronous processing, where they suggest either making sure you apply Computer Settings -> Administrative Templates -> System -> Logon ->

Always wait for the network at computer startup and logon – Enabled (We have this set in my environment). Or setting a group policy processing wait time in:-

Computer Configuration > Policies > Administrative Templates > System > Group Policy >Startup policy processing wait time.

 

Like any changes made with group policy, I would suggest testing it in a separate OU before applying to all computers.

[Scifigirl]

Hi,

 

We tested multiple scenarios over a week to make this as seamless as possible... like I said it just seems to be 1 or 2 specific machines with very specific problems.

 

We are now doing extra testing with user laptops, tethered to a mobile phone to see if we need to deploy the MSi manually on specific machines.

[Oaktech]

Hi,

 

We tested multiple scenarios over a week to make this as seamless as possible... like I said it just seems to be 1 or 2 specific machines with very specific problems.

 

We are now doing extra testing with user laptops, tethered to a mobile phone to see if we need to deploy the MSi manually on specific machines.

 

I would lay money on it being a timeout issue of some sort. We have lengthy 'wait for network' set and also a s'pecify startup policy processing wait time' as most of our software goes out via GPO.