Accelerated Reader

[browolf]

Does anyone use Accelerated Reader through the BTLancs broadband?

 

Our AR has developed a problem where it randomly freezes and generally only works at the start of the day.

 

We've tried it through our guest network and the problem exists there too.

 

Renaissance say it's not their problem.

[ITGuyNW]

YES!

 

and they too are saying it's our problem.

 

We have also been having lots of issues with anything using login.microsoftonline.com going up and down too.

 

Do we think its a BT Lancs issue or Renaissance for AR?

Edited March 25, 2021 by ITGuyNW

[LansITGuy]

Just came here to check on this too. AR have taken a load of samples from us and are reporting that the issue is with BTLS. and not anything specific to us. They also acknowledge other LCC schools reporting the same issues.

 

They haven't given me much to go off on what exactly to pass on, but I don't believe this is specifically the filtering. Seems more network related, but I can't understand why the service works one day and not the next.

 

Of course it's working today. Did anyone here back from BTLS if anything has changed before I chase them up?

[browolf]

Just came here to check on this too. AR have taken a load of samples from us and are reporting that the issue is with BTLS. and not anything specific to us. They also acknowledge other LCC schools reporting the same issues.

 

 

I'm off this holiday. Last I heard the librarian had done a sesson with a bt engineer and they've acknowledges there is an issue and they will look into it.

[jhothersall]

I am having the error - There was a problem with the web address you are trying to open.

Please check the web address and try again. If you see this message a second time, contact support at Renaissance Learning.

 

Renaissance Learning, Inc.

[Anonymous2000]

I know BTLS have spoken to Netsweeper but they are struggling to see any issues.