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Posted

Our school .sch.uk domain stopped working a while back, I thought I'd try and get it resolved.

 

Does anyone know who to contact regarding the domain, who manages them?

We're an Essex school so is it someone at Essex I need to contact?

 

Any help would be appreciated?

 

Thanks

Posted
Our school .sch.uk domain stopped working a while back, I thought I'd try and get it resolved.

 

Does anyone know who to contact regarding the domain, who manages them?

We're an Essex school so is it someone at Essex I need to contact?

 

Any help would be appreciated?

 

Thanks

 

If you struggle you can get Nominet to handover control of the domain to you - they have a process that involves a signed letter from the head teacher.

Posted
I believe Nominet is the registrar for all the .sch.uk domains. You can send them a letter signed by the head teacher to get management access to it which then provides access to sign post to the nameservers you want to use (Nominet doesn't provide a DNS service for the domain). In my experience with Norfolk LEA schools, it's been the county council who have provided DNS services for the domains. As a MAT we took over full management of this and migrated it to our own DNS servers.
Posted

Take over the management (move it to your other registrar).

 

Just ask them whether their automated systems/routines (especially billing) are setup to handle .sch.uk domains beforehand.

Posted
Take over the management (move it to your other registrar).

 

Just ask them whether their automated systems/routines (especially billing) are setup to handle .sch.uk domains beforehand.

 

Are you actually able to change registrar of sch.uk domains do you know? I was under the impression this was one of the 'protected' TLDs like .gov.uk is.

Posted (edited)
Are you actually able to change registrar of sch.uk domains do you know? I was under the impression this was one of the 'protected' TLDs like .gov.uk is.

 

Yup. The school owns the domain.

 

You may have two issues:

 

  1. US-based companies (or at least their helldesks) often need a tutorial on how UK schools DNS works (school.region.sch.uk) or they'll assume your domain name is region.sch.uk and break things. Doubly so if they're automatically generating certs.
  2. Registrar automated billing / domain expiry systems may not handle "costs nothing / never expires" well, with knock-on effects in cPanel / Plesk / etc.

Edited by pete

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