Mic not working just on Teams meetings - driving me nuts

[TwistedHelixis]

Head has a surface pro and uses both Google Meet and Teams. When she opens Teams (desktop app) her mic does not work. The mic works fine in windows and other software like Google Meet and is selected as the default input in Teams. We even purcased a seperate mic / headphone in the hope it would fix this issue but still no joy.

 

Any ideas, as its sending me a bit loopy trying to workout whats going on.

 

EDIT - I have also tried to uninstall Teams and re install

Edited February 25, 2021 by TwistedHelixis

[Steve21]

Has it ever worked in Teams? Just thinking there's loads of bits it could be if not, app privacy permissions (sometimes it locks after updates -> settings -> privacy -> mic etc), it's locked by another program that's using it? (Meet/Skype etc)

 

Steve

[TwistedHelixis]

Has it ever worked in Teams?

 

Yes, but it stopped working a few weeks ago. luckily I have given her a spare laptop that works but I would rather it was working on her own device.

 

pp privacy permissions (sometimes it locks after updates -> settings -> privacy -> mic etc), it's locked by another program that's using it? (Meet/Skype etc)

Cheers, Ill take a look at those next week when I am back in the school.

[3s-gtech]

Had the same on two Surface Pro 2s. Just in Teams.

 

They’re now retired, gladly!

[p858snake]

I'm guessing you have already checked, But when you are in a meeting go into the settings and check which device it's using as the mic.

 

I have seen it sometimes picking up anything but the default mic as the device

[TwistedHelixis]

I'm guessing you have already checked, But when you are in a meeting go into the settings and check which device it's using as the mic.

 

I have seen it sometimes picking up anything but the default mic as the device

Yep, even selected other mics etc but no joy

[ICT-Joe]

We had a similar issue here. We found out that for some reason, the device was muted, even though it worked in everything else but Teams. To fix this, we had to go into Troubleshooting and then Recording Audio, which unmuted the device.

[Andrew_C]

Check mic settings in system tray AND Teams. Seems to change at random.

 

Also - wasn't there a global Teams problem recently?

[chazzy2501]

I hate that when you deny permission to the microphone in Windows 10 it mutes the mic for that application, it should make it so the device doesn't exist for the application.

[KK20]

Try plugging in a simple usb soundcard (you know what I mean) and see if that works, if so then it could be a driver thing, windows updates seems to love adding drivers for surface pro (we have drivers disabled in WSUS but I have still seen drivers updated on surfaces!). We have a plantronics headset that refuses to work in "gotomeeting" (comes out sounding like a robot) but works perfectly in zoom, teams, "parent booking" and other recording software - it is purely gotomeeting. A cheap £3 USB soundcard works just fine in all the above.