Sage issues when updating

[kennysarmy]

We run a pretty tight locked down system for all users, be they staff, students or admin staff.

 

We have regular issues with the Sage Payroll software when it requires an update and often the simplest fix is for one of the IT Support team to logon and apply the update.

 

However recently SAGE gave us some advice to try and get the process to run when the standard user is logged on:

 

Allow payroll.exe and sbddesktop.exe access to the internet.

Allow full access for the following files to run unrestricted:

C:\Program Files\Common Files\Sage\Central\AutoUpdateClient\AutoUpdateClient.exe

C:\Program Files\Common Files\Sage SBD\SBDDesktop\v12\SBDDesktop.exe

Allow access to the following URL:

https://licensing.services.sage.com/lic/services/LicenceService

 

 

I get the last item is related to our filtering, but unsure what they're on about with the first suggestions, we turn off Microsoft Firewall on the clients so the two exe's they reference should have access to the Internet.

I'm sure what they mean by allowing full access for files to run "unrestricted" - do they mean it has to run with admin credentials?

 

I wonder if anyone else has SAGE Payroll and how they have their system setup?

 

Cheers

[MatthewL]

You may need to allow your external internet firewall/filtering setup to allow the update to work too.

[kennysarmy]

You may need to allow your external internet firewall/filtering setup to allow the update to work too.

 

I think that's all OK as it works seamlessly when I logon with domain admin rights

[nicholab]

I take it this is the Sage account and not Sage 50 Cloud payroll?

[howartp]

I presume they mean permission to install applications to c:\Program Files* which if you're locked down I guess they can't?

 

I also log on and run the updates for them (or actually yesterday I provided my details at the UAC prompt whilst she was logged on), as they can't do it themselves.