adding a papercut follow me printer

[jblackburnHWGA]

We mostly have a windows network but have some macs here and there. Most have their own printer so don't need the follow me but there is now a need to add it to a few but I'm struggling to add in the print queue

I can get the client installed but i can't figure out how to add the printer properly

 

The printer is a virtual print queue named follow me print queue

 

I've gone into printers, added in the advanced tab and tried smb://servername/follow me print queue

with a driver that would work (why don't mac have universal printer drivers!!)

 

It won't let me add i'm guessing because of the spaces in the printer name

 

Does anyone have a similar setup and can help me resolve?

Edited November 24, 2020 by jblackburnHWGA

[Mrpower]

Hey

I found these instructions on papercuts website that might help. https://www.papercut.com/kb/Main/MacOSLPDvsSMB

[bald_pig]

It shouldn't be an SMB share should it? Use just the hostname and queue name.

[TechMonkey]

Or enable Mobility Print and use these instructions

https://www.papercut.com/support/resources/manuals/mobility-print/mobility-print-devices/topics/en/client-setup-macos.html

[jblackburnHWGA]

thanks for the replies i'll give them a try and see how it goes.

Just found out there is some support available for this from out print company so if i don't get anywhere they might be able to help also.

[Rob_D]

If it's been shared, then you should be able to see it by going to \\servername in file explorer or a run command. From there you can install it by double clicking on the follow me queue. From an sharing/installation point of view the FollowMe Queue should behave like any other networked printer.

[jblackburnHWGA]

Thanks Rob, I didn't know you could do that As you can tell I'm not great with Mac OS but i'm picking it up fast

[iSteve]

If you're still stuck I can walk you through this as we've have the same setup and have been doing it since '05.