Classroom Poster - Have you tried?

[Liam]

Just thinking about a little troubleshooting poster that I can display in each classroom. A bit of a checklist before staff panic and Call for IT.

From experience of working in schools I fear that it may be a waste of time anyway and they will still Call for IT, but i am just trying to be a little more proactive. Tried the whole tip of the week etc etc so i appreciate it may be wasting my time but....i have to try.

 

 

So I'm thinking have you tried..

 

Ensuring the plugs are in and turned on..

Amp powers on and volume up

Source on Projector

Loads more

 

Etc etc

 

Just the things we see daily.. and we get there and the teachers slaps forehead and says why didnt i see that..

 

Has anyone done anything like this - poster style idiots guide to ensuring the obvious sort of thing..

 

Hope this makes sense.

 

Liam

[TechMonkey]

XKXD cover the software side

[hardtailstar]

I have tried emails, Guides and training.

 

I'll have to try a poster next!

[mikeprice]

Does anyone REALLY think this will work

 

 

and why have I never worked in a school like that??

[DrBeaker]

I think this is a great idea and a good initiative.

 

Trying to see all sides - Cynically perhaps we know some teachers might say "huh, not my job to do that" despite your clear attempt to improve things for them?

 

I think some will see what you're trying to do though and improve things!

[stevejp]

Just thinking about a little troubleshooting poster that I can display in each classroom. A bit of a checklist before staff panic and Call for IT.

From experience of working in schools I fear that it may be a waste of time anyway and they will still Call for IT, but i am just trying to be a little more proactive. Tried the whole tip of the week etc etc so i appreciate it may be wasting my time but....i have to try.

 

 

So I'm thinking have you tried..

 

Ensuring the plugs are in and turned on..

Amp powers on and volume up

Source on Projector

Loads more

 

Etc etc

 

Just the things we see daily.. and we get there and the teachers slaps forehead and says why didnt i see that..

 

Has anyone done anything like this - poster style idiots guide to ensuring the obvious sort of thing..

 

Hope this makes sense.

 

Liam

 

Worth a try - just don’t bother putting one up in the PE department...

[keyboards]

We did millions of guides for the most basic of user - Everyone this looks great

12 months later, why are we getting sent guides we want a human - This is for stuff that you could literally Google quicker than sending us an email and wasting time and resources

[Techykev]

Did try this several years ago, the posters were ignored. Didn't seem to help reduce the number of calls about computers not logging in as far as I could tell.

[Liam]

That's my fear- but surely worth a try

In my last school I would have said its not worth the effort but here it's different as staff want to help

[paulkerton]

Trying to see all sides - Cynically perhaps we know some teachers might say "huh, not my job to do that" despite your clear attempt to improve things for them?

Yeah, like the Google for Education group I'm in, when someone claimed Google don't let people know when updates are happening.

So I shared the G Suite Updates blog.

And another person said "I don't have time to read that"

 

I... just... *headdesk*

[Duranis]

In my experience it won't make any difference but at least it will look like you are being pro-active. I had a few really common (and very simple) user issues coming up awhile back so I made video guides, posters in all the staff areas and sent out guides via email. I don't think a single member of staff actually paid any attention to any of them.

 

When I mentioned all the things I had put out to try and help them to be able to quickly deal with it I generally got something along the lines of "oh yeah I think I remember seeing that but didn't have time to look at it properly". This was just for some very basic usage, not even troubleshooting/fixing things.

[Rob_D]

It's worth a try. We've taken various runs at this sort of thing with various levels of success.

 

When I first stared I made A5 laminated cards to go with every computer broken up into "I can't..." sections. All the same stuff is it plugged in/turned on (remember the monitor power button is on the underside of bezel) type stuff. I still see them taped to the occasional desk although the advice is completely out of date now. But I think it helped a little (or at least made us look proactive).

 

We've got stickers on the soundbars telling people how to use them (as in "If this light is green, press the power button" and "this light should be red. Use the input button to change it") This seems to be working okay. At least people aren't calling us to come turn the soundbars on as much anymore.

 

Our most successful one was a little homebrew desktop utility that allowed staff to do things like re-launch the papercut client or re-authenticate with Smoothwall (mostly it fixes little things that should have happened at startup but occasionally don't for some reason).

[mikeprice]

Simple things can work -

 

at my last place they had hifi type amps for the classroom sound systems - allowed different inputs so they could switch from PC to CD etc etc (yes - I know but....)

 

one of my main problems was people saying the sound doesn't work - turns out the input selector was turned to the wrong input

 

solution was to put a line of tippex where the pointer should be - with another on the knob - they just had to line them up

 

a shared folder showing how to fix common problems was totally ignored - in spite of it being a request from actual teachers

 

 

Actually had a better response from TAs who would listen to explanations and read guides

teachers - not so much!!!

[Liam]

I do everything to try be proactive. Today...i can't log into x..oh really.. Did you read the IT updates? We are aiming for a single identity so it's now linked to your office account. Try clicking here....and what would you know... It worked..

 

 

Shows our efforts are wasted unless your slt. But honestly I regularly review tickets. I try to be proactive. Nothing works. It's a sad situation at times cause the times it takes to raise a ticket they could have just read my poster..

 

 

Nevertheless I'm keen to try it.. Its a new school and new staff and I'm new with new aims and expectations.

[Protec]

 

The posters probably wouldn't be read anyway however, I reckon a PDF with general issues and their solutions would be more successful.