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Things that could have been improved before being approved...

6Foot2

By 6Foot2
in Jokes/Interweb Things

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DJHLUnicorn

DJHLUnicorn

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Ordered some lights from Next last night - they arrived in the store before lunch so I went to get them

 

all good so far

 

not really the colour we expected but that happens so I went back to the store to return them

 

turns out they have a new system for self service returns - staff member showed me where it was and I told her I would be OK with it (yup - got that 'old person(!) probably can;t do computerised stuff' look)

 

Anyway - back to the point

 

pressed start (see I'm kinda getting the hang of these new fangled computer things now)

 

it wanted me to scan the bar code

 

sooo- design problem number 1

it is clearly set up for scanning the bar code of clothes - so the scanner is about 2 inches above the surface of the unit - not really very good when scanning a cardboard box

but just about managed to get it under the light and it worked

 

Good system - it has 2 cupboards with pull down drawer that you cna open - put the item in and close it - it probably drops the item to the bottom

 

so - it tells me to put the item in drawer number 2

 

design problem 2

drawer 2 is never going to be big enough for that box - the system needs a size check for the item - it must have one to work out which drawer to put it in - but it seems a bit lacking

 

so now it is waiting for me to confirm I have put it in the drawer and closed the drawer

 

Design problem number 3

Lack of any button to say there is a problem or that you are giving up

Hence the lady behind me couldn't use the system while I went to find a member of staff to sort it out!

 

SO I go and find a member of staff - just talking to her when Design problem number 4 crops up

 

The lady who was behind me at the returns station comes over - she had got fed up and pressed 'done' on the screen to try and get her stuff returned

so - because I hadn;t been able to cancel my return - it printed out MY receipt when I wasn;t there

 

luckily she was a nice and honest person and came over and gave me the receipt

 

turns out that, even though I had put nothing into the drawer, the system had registered the item as returned

I presume the staff rescan everything in the cupboard before actual money is refunded - but still a problem

 

 

Overall - it looks like a good system

probably given to a project team that was understaffed and told a deadline without actually working out how long it would take to design and write

 

 

now if I was on the team then clearly it would have been perfect

as anyone who worked with me in the old days could attest - but none of them are on here - I hope

 

Gawd that would annoy me so much! I’ve worked in retail pretty much forever and when the customer hands you the receipt it’s quite an easy process, scan, select item to get refunded, check price payed on the receipt, put back on method of payment, get customer to sign receipt……so much easier.

 

I can see why they’ve done this though probably has something to do with stopping shoppers shouting and hurling abuse at the staff…..yeah had that happen aswelll I told DJ (Daniel) about a particular customer I had late one afternoon and I wanted to throttle her, she was vile

FN-GM

FN-GM

Posted
Posted
[ATTACH=CONFIG]63695[/ATTACH]

.

 

Just noted the “Marlboro Township”. Isn’t Marlboro a brand of cigarettes? Couldn’t have been displayed in a better town!

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