Joanne Posted April 25, 2019 Posted April 25, 2019 OK, weird one that is infuriating and puzzling. I cannot browse to pmx.parentmail.co.uk. I get the screen below. Any other machine goes to it fine, just not mine. I am using Windows 10 Edu 1803, Google Chrome 74.0.3729.108. I have: - Cleared all cache for parentmail - Cleared all cache and cookies on all browsers - Tried Edge - Tried IE - Reimaged machine (not because of this problem!) - Checked filter logs - Tried contacting ParentMail support What else could I try? I mean, I don't use it that often and it's no biggie to pull out my macbook air, it's just... not right though. Thanks in advance. Enjoy the below screenshot of the balloons.
Joanne Posted April 25, 2019 Author Posted April 25, 2019 Nope. Usually that screen I posted above has the username and password boxes.
Zoom7000 Posted April 25, 2019 Posted April 25, 2019 OK, weird one that is infuriating and puzzling. I cannot browse to pmx.parentmail.co.uk. I get the screen below. Any other machine goes to it fine, just not mine. I am using Windows 10 Edu 1803, Google Chrome 74.0.3729.108. I have: - Cleared all cache for parentmail - Cleared all cache and cookies on all browsers - Tried Edge - Tried IE - Reimaged machine (not because of this problem!) - Checked filter logs - Tried contacting ParentMail support What else could I try? I mean, I don't use it that often and it's no biggie to pull out my macbook air, it's just... not right though. Thanks in advance. Enjoy the below screenshot of the balloons. [ATTACH=CONFIG]53140[/ATTACH] Only because you haven't mentioned, why not try Chrome or Firefox. Also try both Incognito Mode and Private Browsing in both.
Joanne Posted April 25, 2019 Author Posted April 25, 2019 Chrome is my main browser OF COURSE Incognito does nothing, exactly the same. 1
FishCustard Posted April 25, 2019 Posted April 25, 2019 If you open the Inspector (F12) and look at the JS log, does it show anything.
Joanne Posted April 25, 2019 Author Posted April 25, 2019 (edited) I did take a look at this... if it has js in there, does it mean it uses Java? I'm gonna try and install the latest version (although I'm sure I did it the other day). *edit* installing Java did not work. Edited April 25, 2019 by Joanne
Zoom7000 Posted April 25, 2019 Posted April 25, 2019 Chrome is my main browser OF COURSE Incognito does nothing, exactly the same. [ATTACH=CONFIG]53142[/ATTACH] Sorry my bad I should have read your post properly! I blame it on lack of sleep! (Watched the midnight showing of Avengers last night!)
Joanne Posted April 25, 2019 Author Posted April 25, 2019 Sorry my bad I should have read your post properly! I blame it on lack of sleep! (Watched the midnight showing of Avengers last night!) Hahahahah! No worries Hope it was worth the lack of sleep. 1
Zoom7000 Posted April 25, 2019 Posted April 25, 2019 Hahahahah! No worries Hope it was worth the lack of sleep. Absolutely! Awesome film! A real gift to the fans nicely concluding the 22 movie story arc.
FishCustard Posted April 25, 2019 Posted April 25, 2019 I did take a look at this... if it has js in there, does it mean it uses Java? I'm gonna try and install the latest version (although I'm sure I did it the other day). *edit* installing Java did not work. [ATTACH=CONFIG]53144[/ATTACH] No, JS is JavaScript. Go to the Console tab and reload the page, see what errors you get.
Joanne Posted April 25, 2019 Author Posted April 25, 2019 Chrome give no errors because it is forever loading. IE gives this error, linking to this MS article: https://docs.microsoft.com/en-us/previous-versions/windows/internet-explorer/ie-developer/dev-guides/dn265017(v%3dvs.85)
FishCustard Posted April 25, 2019 Posted April 25, 2019 I doubt that's anything of relevance to be honest. Can you check the "Network" tab in Chrome to see what it is loading?
Joanne Posted April 25, 2019 Author Posted April 25, 2019 Ey up... Chrome has loaded an error: require.min.js:34 GET https://pmx.parentmail.co.uk/js/libs/overload/overload.js?v=t2019.04.15-LIVEPATCH1-1.183 net::ERR_INCOMPLETE_CHUNKED_ENCODING 200 (OK) f.load @ require.min.js:34 load @ require.min.js:29 load @ require.min.js:18 fetch @ require.min.js:17 check @ require.min.js:18 enable @ require.min.js:23 enable @ require.min.js:27 (anonymous) @ require.min.js:23 (anonymous) @ require.min.js:8 x @ require.min.js:7 enable @ require.min.js:22 init @ require.min.js:17 G @ require.min.js:14 completeLoad @ require.min.js:28 onScriptLoad @ require.min.js:29 load (async) f.load @ require.min.js:34 load @ require.min.js:29 load @ require.min.js:18 fetch @ require.min.js:17 check @ require.min.js:18 enable @ require.min.js:23 enable @ require.min.js:27 (anonymous) @ require.min.js:23 (anonymous) @ require.min.js:8 x @ require.min.js:7 enable @ require.min.js:22 init @ require.min.js:17 (anonymous) @ require.min.js:26 setTimeout (async) f.nextTick @ require.min.js:32 h @ require.min.js:26 requirejs @ require.min.js:32 (anonymous) @ init.js?v=t2019.04.15-LIVEPATCH1-1.183:250 require.min.js:8 Uncaught Error: Script error for: overload http://requirejs.org/docs/errors.html#scripterror at E (require.min.js:8) at HTMLScriptElement.onScriptError (require.min.js:29) E @ require.min.js:8 onScriptError @ require.min.js:29 error (async) f.load @ require.min.js:34 load @ require.min.js:29 load @ require.min.js:18 fetch @ require.min.js:17 check @ require.min.js:18 enable @ require.min.js:23 enable @ require.min.js:27 (anonymous) @ require.min.js:23 (anonymous) @ require.min.js:8 x @ require.min.js:7 enable @ require.min.js:22 init @ require.min.js:17 G @ require.min.js:14 completeLoad @ require.min.js:28 onScriptLoad @ require.min.js:29 load (async) f.load @ require.min.js:34 load @ require.min.js:29 load @ require.min.js:18 fetch @ require.min.js:17 check @ require.min.js:18 enable @ require.min.js:23 enable @ require.min.js:27 (anonymous) @ require.min.js:23 (anonymous) @ require.min.js:8 x @ require.min.js:7 enable @ require.min.js:22 init @ require.min.js:17 (anonymous) @ require.min.js:26 setTimeout (async) f.nextTick @ require.min.js:32 h @ require.min.js:26 requirejs @ require.min.js:32 (anonymous) @ init.js?v=t2019.04.15-LIVEPATCH1-1.183:250 There are a lot of things coming up in the Network tab... I don't know how best to get it across really.
FishCustard Posted April 25, 2019 Posted April 25, 2019 Seems that (maybe) it can't load the JS it needs? Very weird as it only happens on your PC. What's special about that PC? Different DNS settings, different Internet connection, anything like that? Does it work if you log in on that PC as a test user?
Joanne Posted April 25, 2019 Author Posted April 25, 2019 Just logged in as another user, exactly the same. IP address is DHCP like all the other machines. My machine is in the computers OU along with the rest of the school machines. It was a member of the KMS group, this is old hat though, so I've just removed it. Maybe that could have had an effect? Doesn't being a KMS server do something in DNS? I'll give it a reboot now and see what happens.
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