garethEds Posted February 14, 2019 Posted February 14, 2019 Afternoon All, I have an interesting problem that hopefully someone can help with. I've been looking at my nephew's PC which he has built himself. For some reason it is freezing - even when accessing the BIOS it is freezing. Only a restart will cure it. So - we sent the motherboard back to Overclockers for testing (https://www.gigabyte.com/Motherboard/B450M-DS3H-rev-10#kf) - they tested it and it came back fine. I rebuild the PC, installed the processor, put in the RAM and gfx card and for a few hours it worked fine. I've put in a new SSD for him and tried to install Windows 10. It's gone ok but now it's started freezing again. In the moments that I can get into W10, it shuts itself down and will not restart until I pull the power out and reset the BIOS. During the install of Windows 10 there is a restart after it copies all the files over. This restart also hangs the computer and it doesn't boot. I'm stumped here. I'm not one for building PCs to be honest. I assumed it was the MOBO due to it freezing within the BIOS. Any advice? Any tests I can run? Cheers Gareth
DalekSec Posted February 14, 2019 Posted February 14, 2019 Honestly, it does sound like faulty hardware. I would say it's either RAM, CPU or the MOBO. Have you managed to update the bios to the latest version? If you have spare parts that fit try swapping some out even just for a few mins.
Fazza Posted February 14, 2019 Posted February 14, 2019 Shame they didnt get all the components from the same place else you could have just said it was crashing and send the whole lot back for them to sort out. Ideally you need to test the CPU and RAM etc. in a known working machine or use some software diagnostics to test in-situ.
jonbd Posted February 14, 2019 Posted February 14, 2019 I had something similar on a friends PC a few weeks ago. In that case it turned out that the default BIOS setting for the CPU voltage wasn't high enough. I googled the correct voltage for that CPU model, as well as the safe voltage range, and once i upped the voltage enough it started working fine. That was with an I7-860 I think. I used to see it quite a lot with CPUs from that era.
garethEds Posted February 14, 2019 Author Posted February 14, 2019 Honestly, it does sound like faulty hardware. I would say it's either RAM, CPU or the MOBO. Have you managed to update the bios to the latest version? If you have spare parts that fit try swapping some out even just for a few mins. Hiya @DalekSec - originally I couldn't even get that far in the BIOS as it would just hang. When the board came back I managed to get it up to the latest version. I don't have other components to try unfortunately. It's not something I generally do - and why I usually purchase ready built PCs. :-) I'll try the RAM in different sockets. I'll also revert back to onboard gfx. Gareth - - - Updated - - - Shame they didnt get all the components from the same place else you could have just said it was crashing and send the whole lot back for them to sort out. Ideally you need to test the CPU and RAM etc. in a known working machine or use some software diagnostics to test in-situ. Hi @Fazza - we did. All except the gfx card. - - - Updated - - - I had something similar on a friends PC a few weeks ago. In that case it turned out that the default BIOS setting for the CPU voltage wasn't high enough. I googled the correct voltage for that CPU model, as well as the safe voltage range, and once i upped the voltage enough it started working fine. That was with an I7-860 I think. I used to see it quite a lot with CPUs from that era. Hi @jonbd - that's a good one. The BIOS has been reset and everything set to auto. I'll take a look. Gareth
Fazza Posted February 14, 2019 Posted February 14, 2019 Hi @Fazza - we did. All except the gfx card. - - - Updated - - - Gareth That's odd then as I would have thought they would have asked for the RAM and CPU as well - not sure why they would rule those items out and only ask for the motherboard to be sent back.
Bionic Posted February 14, 2019 Posted February 14, 2019 Definitely a hardware issue if it's crashing whilst in the BIOS. CPU voltages would be a good place to start as @jonbd has suggested.
Davit2005 Posted February 14, 2019 Posted February 14, 2019 If you haven't tried already use the minimal components as possible i.e. disconnect all cards, remove HDDs/SSDs, use onboard graphics and alternate RAM, even a spare PSU if you have one. First PC I built decades ago had a dodgy PWR button on the case, prob not the case here but I just kept wondering what I'd done wrong. CPU/MOBO is going to the only pain to rule out.
garethEds Posted February 14, 2019 Author Posted February 14, 2019 If you haven't tried already use the minimal components as possible i.e. disconnect all cards, remove HDDs/SSDs, use onboard graphics and alternate RAM, even a spare PSU if you have one. First PC I built decades ago had a dodgy PWR button on the case, prob not the case here but I just kept wondering what I'd done wrong. CPU/MOBO is going to the only pain to rule out. Rather annoyingly I cannot get the onboard gfx to kick in. I've removed the gfx card but it's not picking up the onboard. I assumed it would automatically kick in when realising it didn't have onboard.
bald_pig Posted February 14, 2019 Posted February 14, 2019 Rather annoyingly I cannot get the onboard gfx to kick in. I've removed the gfx card but it's not picking up the onboard. I assumed it would automatically kick in when realising it didn't have onboard. What processor did you buy? not all the ryzen models come with gfx...
garethEds Posted February 14, 2019 Author Posted February 14, 2019 What processor did you buy? not all the ryzen models come with gfx... It's a Ryzen 3 1200 quad core. The GFX is on the mobo - doesn't that kick in? Gareth
DalekSec Posted February 14, 2019 Posted February 14, 2019 It's a Ryzen 3 1200 quad core. The GFX is on the mobo - doesn't that kick in? Gareth That doesn't have inbuilt GFX, unlike intel which does (well 90% odd do) the main Ryzen line up doesn't (Bar their Ryzen/Vega lineup). The graphics isn't from the mobo it's from the CPU.
garethEds Posted February 14, 2019 Author Posted February 14, 2019 That doesn't have inbuilt GFX, unlike intel which does (well 90% odd do) the main Ryzen line up doesn't (Bar their Ryzen/Vega lineup). The graphics isn't from the mobo it's from the CPU. Ohh right - I didn't know that. I've spoken to Overclockers and we are sending all three of their components back to them for testing. Means another week without things for my nephew, but it will hopefully rule things out. Thanks everyone Gareth
3s-gtech Posted February 14, 2019 Posted February 14, 2019 Which BIOS version is it on? If it's F1 I'd expect it to be a bit shaky. https://www.gigabyte.com/Motherboard/B450M-DS3H-rev-10#support-dl-bios Is the RAM rated for its rated speed at default voltage, or higher? If higher, auto won't work - you need to manually increase the voltage to it. Should say on the RAM specs.
PotNoodleTech Posted February 14, 2019 Posted February 14, 2019 Have you got a spare power supply you can test? Faulty PSUs can manifest in some confusingly weird and wonderful ways. Ram Is the next think I would look at if you have anything you can put in there just to test.
bald_pig Posted February 14, 2019 Posted February 14, 2019 That doesn't have inbuilt GFX, unlike intel which does (well 90% odd do) the main Ryzen line up doesn't (Bar their Ryzen/Vega lineup). The graphics isn't from the mobo it's from the CPU. I was going to say, even Intel have shifted the gpu onto the processor for the last few generations I believe.
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