caffrey Posted November 16, 2018 Posted November 16, 2018 See my edited post above, anyone else want to test ?
thealmightyjohn Posted November 16, 2018 Posted November 16, 2018 Yes! @caffrey - you hit the nail on the head. As soon as I disable "real time pressence", the powerpoint error goes away.
TwistedHelixis Posted November 16, 2018 Posted November 16, 2018 Yes! @caffrey - you hit the nail on the head. As soon as I disable "real time pressence", the powerpoint error goes away. Have you informed Google or started a post on their forums? I oddly cant replicate the issue on my own system, either at home or work
caffrey Posted November 17, 2018 Posted November 17, 2018 The setting can take time to propagate? Wouldn't know where to post - their forums are full of noise, might send a support request through GAFE
TwistedHelixis Posted November 17, 2018 Posted November 17, 2018 (edited) As soon as I disable "real time pressence", the powerpoint error goes away. Can this be disabled in the Admin console or just each client install? Edited November 17, 2018 by TwistedHelixis
TwistedHelixis Posted November 17, 2018 Posted November 17, 2018 Wouldn't know where to post - their forums are full of noise Are you a member of the Cloud Connect Community? https://www.cloudconnectcommunity.com/ccc/ Its where you get new ideas added or chat about issues? 1
caffrey Posted November 17, 2018 Posted November 17, 2018 Nope I'm not, I'll sign up for it though thanks
TwistedHelixis Posted November 17, 2018 Posted November 17, 2018 BTW - I have now had 2 new features added to G Suite after requesting them on CCC, so it does work.
jmak Posted November 17, 2018 Posted November 17, 2018 Twinkl was where most of our problems were coming from. Fixed that for you.
LeMarchand Posted November 17, 2018 Posted November 17, 2018 Fixed that for you. At least it's not known to be owned by a convicted paedophile - unlike another site of a similar nature! 1
TwistedHelixis Posted November 18, 2018 Posted November 18, 2018 So this issue just hit my wife but the file has 100% not been saved in File Stream on her laptop. She just downloaded a pp from Twinkle to her downloads folder and then had the issue.
caffrey Posted November 19, 2018 Posted November 19, 2018 I don't think it matters where it's saved, my downloaded pptx are usually in a folder that is untouched by filestream and still crashes out - only turning that option off fixes it. Filestream must be monitoring all office file usage ?
free780 Posted November 19, 2018 Posted November 19, 2018 Filestream probably has hooks into explorer and PowerPoint. You could add trusted locations via group policy. I've not heard of this issue with Office365 Proplus. I have a suspect microsoft don't test with the legacy versions of office (2010/2013) anymore.
RJRDenver Posted November 29, 2018 Posted November 29, 2018 (edited) Filestream probably has hooks into explorer and PowerPoint. You could add trusted locations via group policy. I've not heard of this issue with Office365 Proplus. I have a suspect microsoft don't test with the legacy versions of office (2010/2013) anymore. I can confirm the issue exists with 2016 Pro Plus and that its directly related to Google File Stream. Through process of elimination, I started killing apps one by one and found that when I have File Stream disabled and open the file from email (downloading to the downloads folder) the file opens as expected with the "Enable Content" button. What's odd is that if I start file stream again, the file will continue to work (even after deleting and redownloading), but other files that have never been successfully opened start to fail again. Edited November 29, 2018 by RJRDenver
hardtailstar Posted November 29, 2018 Author Posted November 29, 2018 Filestream probably has hooks into explorer and PowerPoint. You could add trusted locations via group policy. I've not heard of this issue with Office365 Proplus. I have a suspect microsoft don't test with the legacy versions of office (2010/2013) anymore. Its happening with Office 2016 as well. I can confirm the issue exists with 2016 Pro Plus and that its directly related to Google File Stream. Through process of elimination, I started killing apps one by one and found that when I have File Stream disabled and open the file from email (downloading to the downloads folder) the file opens as expected with the "Enable Content" button. What's odd is that if I start file stream again, the file will continue to work (even after deleting and redownloading), but other files that have never been successfully opened start to fail again. It's not just file stream, some of our users dont have file stream yet and having this issue with their own created PPTs Ive still not found a fix other than the one further up in the thread.
caffrey Posted November 29, 2018 Posted November 29, 2018 Must be a different issue then, turning of the option in the GAFE admin panel was an instant fix
Edgehill Posted January 28, 2019 Posted January 28, 2019 We’ve also had this issue for a while, I did some testing today thought I’d share results in case anyone finds them useful. Issue only seems to affect newer versions of GDFS, 28.1.35.1747 shows issue whereas 27.1.49.1806 does not. I tried the Google admin fix but it did not work for me.
atcoates Posted January 28, 2019 Posted January 28, 2019 We’ve also had this issue for a while, I did some testing today thought I’d share results in case anyone finds them useful. Issue only seems to affect newer versions of GDFS, 28.1.35.1747 shows issue whereas 27.1.49.1806 does not. I tried the Google admin fix but it did not work for me. It took over 24 hours for the Google admin fix to work at my sites.
atcoates Posted January 28, 2019 Posted January 28, 2019 We did as @caffrey suggested... Going to attempt to turn the option off https://gsuiteupdates.googleblog.com...ft-office.html Seems like turning off "Allow users to enable real-time presence in Microsoft Office from Drive File Stream" seems to fix it....
Edgehill Posted January 28, 2019 Posted January 28, 2019 It took over 24 hours for the Google admin fix to work at my sites. I left it 3-4 days between changing the setting and testing. But it is possible the change hadn't picked up as I suspect the "real-time presence" is the cause of the issue.
TwistedHelixis Posted January 29, 2019 Posted January 29, 2019 Allow users to enable real-time presence in Microsoft Office from Drive File Stream unfortunately turning this off is not an option for me. The school had been testing Team Drives for a while but kept overwriting each others work, they had just asked me to move back to the onsite server when Google released this feature. Its the only reason we are still using Team Drives. Eventually I will get them using G Docs etc but this is a small steps type of school.
caffrey Posted January 29, 2019 Posted January 29, 2019 I'm guessing it's still broken ? We don't use file stream here yet....
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