Impact tills freezing (cashless catering)

[ashjeaton]

Morning all,Does anyone else use Impact for their cashless catering? Since the beginning of the term the tills just freeze when kitchen staff press finish.We had a corrupted DAT table but Cunninghams support fixed that error. They are now blaming our network but we never had freezing on the tills prior to the data corruption.Can anyone help as Cunninghams support is terrible!Thank you in advance,Ash

[SkoolIT]

Hi, Yes we use Cunninghams Epos Impact in our school and we often have this issue and many other problems. The call centre (which it now seems to be) very often blames 'the network'. Since the company was taken over by Jonas, a Canadian software house, the support seems to have gone downhill. We are looking to switch to NRS (Nationwide Retail Systems) which is a British owned company. Their support seems to have good testimonials from others I speak to. As you imply, the problem began after the corruption so it would make sense to investigate how it could be related. However, with Jonas/Cunninghams, time is money and unfortunately they do seem to use the 'network' chestnut excuse extremely regularly!

[fiza]

We jumped ship from Cunninghams to Biostore. I would suggest you do the same. Some Support guys were good but very difficult to get hold of.

[mukz]

We moved to BioStore 2 years ago and it was the best decision we made! Support is fantastic! Most (very rare) issues get resolved quickly if not instantly