Windows 10 printer problem

[compsue]

We are unable to add printers on PC's with Windows 10, however we are able to add them on Windows 7. Can anyone help please? Error code is:

[NatDevine]

My first thought is that this is a driver problem. Does it use a specific driver or a generic one? If it's a specific one, you could try making a second printer share with a generic print driver and seeing if that helps?

[sted]

being a ricoh printer it may be that its an unsigned driver as i think all theyre drivers are unsigned and windows 10 dosent really like that it can be made to work but iirc depends how you install them

[localzuk]

I'd suggest installing the V4 PCL Universal Driver - it is specifically designed for Windows 10 AFAIK.

[KK20]

out-there idea. Was your windows 7 x86 and your windows 10 x64?

[compsue]

No, they're not.

[compsue]

Still not able to add the printer. :-(

[sted]

have you tried another brand of printer just add any old crud as a test the printer dosent need to exist so you could just share out a generic text only printer pointed to a dead ip for testing maybe see if its that printer or all printers

[compsue]

Sorry I seem to have deleted someone's reply! This one. have you tried another brand of printer just add any old crud as a test the printer dosent need to exist so you could just share out a generic text only printer pointed to a dead ip for testing maybe see if its that printer or all printer.

We can print to the brother ones in the IT Suite.

[UforUserName]

Hey guys, so sorry to interrupt, but I didn't want to just start a new thread for a similar issue.

 

First, I would like to tell you that I am not big on computers and gadgets, and that's basically why I'm here.

 

I have this device, let's call it a type of printer, but it won't get recognised by my laptop.

 

I know that the printer is working, because it perfectly works with my friend's computer, but when I plug it in on mine, nothing happens.

 

Do you have any suggestions?

 

Thank you so much!

[KK20]

I'd guess drivers for both printer issues.

[Frugal]

Hey guys, so sorry to interrupt, but I didn't want to just start a new thread for a similar issue.

 

First, I would like to tell you that I am not big on computers and gadgets, and that's basically why I'm here.

 

I have this device, let's call it a type of printer, but it won't get recognised by my laptop.

 

I know that the printer is working, because it perfectly works with my friend's computer, but when I plug it in on mine, nothing happens.

 

Do you have any suggestions?

 

Thank you so much!

Has your friend got a different operating system to you? I'd say it is a driver issue.

[UforUserName]

We both run Windows 10 on our computers.

 

Here is the gadget I am using: Dymo LabelWriter 450

 

It makes labels, it works, and the process should be the same as installing printers, right?

 

I hope that now that you know what it is that it can be easier for you guys to help me with my laptop, because it drives me crazy.

 

Thank you so much!

[dereklotts]

Hi everybody, I googled and this is what I found, hope it will be useful:

 

Close the DYMO Label Software

Disconnect both plugs from the back of your Dymo LabelWriter (do not reconnect)

Press and hold the “Windows” button on the keyboard and press the letter "R"The “Run” window appears

Copy and paste the following into the window: %UserProfile%/AppData/Local and click OK

Remove the folders “Dymo” and "Sanford, _L.P"

Remove all Dymo printers from Control Panel -> Devices and Printers

Remove Dymo Label Software from the computer via the Control Panel

Press and hold the “Windows” button on the keyboard and press the letter "R"

The “Run” window appears and you enter: "regedit"

Go to: “HKEY_CURRENT_USER” -> “Software” -> and delete the entire DYMO folder

Then “HKEY_LOCAL_MACHINE” -> “Software” -> and delete the entire DYMO folder

Go to HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Control \ Print \ Printers and remove the DYMO printer you are using

If there are multiple DYMO printers, remove them all

Go to HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Control \ Print \ Monitors and delete all folders starting with DYMOGo to HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Control \ Print \ Environments \ Windows NT x86 \ Drivers \ Version-3 and remove the printer you are using

If there are multiple DYMO printers, remove them all

Restart the computer (important!)

Download the latest version of Dymo Label Software

Start the installation by clicking on it with your right mouse button and selecting "Open as administrator"

At the end of the installation, connect the LabelWriter directly to the computerWait until the drivers have been installed successfully

Start the DYMO Label Software

Is the software still not working? Then disconnect the DYMO LabelWriter, perform steps 7 + 18 and connect the DYMO LabelWriter to a USB port on the back. So not at the front or via a USB HUB.

 

 

Cheers,

Edited December 10, 2017 by dereklotts

[UforUserName]

Hi there,

 

Yes, thank you so much!

 

I will try it, but if it doesn't work, I mean my computer, then I'll just downgrade to Windows 7 or 8.

 

Thank you!