Meraki not picking up check-ins, pushing profiles, or monitoring activity

[DigiBen]

I have a weird problem, keep in mind this school has been working fine with Meraki upto May 5th of this year. These are iPad Mini Gen1, and iPad 2's, so they are all on iOS9.3.5.

 

For some reason, all iPads on the Meraki console are showing as offline, and not checked in since May5th. But, their GPS location is updating. I can't refresh profiles, app lists, or get activity.

 

On the iPads it is letting me re-enroll the iPad in Meraki by using the m.meraki.com website, but it doesnt show this as connected on the Meraki console.

 

 

On the network side of things, its a county smoothwall system, but I have seen the real-time filter and nothing is being blocked during this process. Also I can manually download apps via the App Store with no issues.

 

I have tried static IP's, restarted our DNS and DHCP servers, I have gone direct to the proxy via IP. I have wiped the iPad fully, re-supervised it, installed Meraki and had the exact same problem.

 

On the iPads I didnt wipe, and can still get into the Meraki App, I can see the app I just added today, hit it to download, and ... nothing! Although in the web filter it shows activity to the deployment site, but no app on the iPad.

 

 

But the kicker, if I tether my phone to the iPad via a hotspot, everything works perfectly.

 

Where could the problem be, if Meraki is setup fine. Filters are showing nothing being blocked, yet I can download from the App Store directly?

[Joanne]

how many devices do you have on Meraki?

[XiJ]

Are you apple profiles / Certs / tokens valid? You can check in meraki organisation settings.

[XiJ]

Oh just read fully. Could be a filtering / firewall issue ?

[DigiBen]

On this site it's just 30 iPads, certificates are all up to date on Meraki, got nearly a year on them both.

 

Monitored a test ipad on smoothwall and watched it try to pull down an app, no blocked sites flagged. Although I hadn't heard of "app-management.com" before when they pull apps down

[MatthewL]

Money on something changed on or around that date that has stopped it, can you mange your network or is it via county?

[howartp]

We've got same problem with AirWatch at moment.

 

iPad enrols/pulls profiles/etc ok on technicians home wifi but not in school behind Smoothwall.

 

Will be hitting it with a stick troubleshooting this week.

[DigiBen]

Still no clue on it, I can monitor it in the realtime report log off the smoothwall box and no sites are showing as blocked. I would say a port issue, but the caching server is working on site and I can download apps via the app store.

 

Its just this problem with pulling down profiles etc