Helpdesk network status.

[dave.81]

Just want to butt in with my problem, installed on IIS and the status page loads fine, although all offline, but the admin page will not load just get page cannot be displayed. I know i'll be doing something silly just cant think what it is.

[mullet_man]

dave.81 read back through all the posts, there are ways on getting it working.

 

It sounds like the parent path problem.

[MK-2]

Just to let you know I just put a server on WMI and its working fine with just DHCP server selected.

 

grrr, i still get offline no matter what services i add.

[dave.81]

dave.81 read back through all the posts, there are ways on getting it working.

 

It sounds like the parent path problem.

 

 

Bingo... sorted thanks

[Sirbendy]

I have 1 suggestion and two queries..sorry..

 

Suggestion:

 

Link in the pages to take the user back to the main admin or main view pages in one step.

 

Query 1:

 

Can it be twiddled to allow any "non standard" services like VMWare to be monitored?

 

Query 2:

 

If the server is UP, but a monitored service is not, is there any way of informing the user of an issue without them clicking on the affected machine?

 

Looks very good though! First play with IIS as well..relatively painless..

[mullet_man]

I have some feedback.

 

* could there be a way of grouping items together e.g. departments for wireless/printers etc.

 

* When it says checking servers, please wait - maybe change to checking items as its not just servers its wireless/printers as well.

 

* Re order items in alphabetical order

 

Thats all I have so far, its quality its gonna come in handy when people say they can log on in certain areas or can't print.

[Sirbendy]

Yep..I'm now waiting on the call from the SSCO Office to say "My machine won't log in", as I can see the AP is unplugged..heh.

[MK-2]

ok, instead of the server, i added my machine, which is just xp client. told it to check dns client etc, and it returned. so its just that server its not responding for, our other servers work fine. weird

just another thing, in IE the layout is fine, in FF the layout has servers at top and wifi and printers just below to the left.

Edited April 8, 2008 by MK-2

[ICTNUT]

 

Suggestion:

 

Link in the pages to take the user back to the main admin or main view pages in one step.

 

 

This has been added to the next version as I forgot to add it in.

 

 

Query 1:

 

Can it be twiddled to allow any "non standard" services like VMWare to be monitored?

 

 

If a service has been instqalled on as server regardless of what it is you can add it to the server monitor. To do this you need to open the services.msc on the server in question, double left click on the service, in the window that opens make a note of the service name as this is what you will need to add. Once you have the service name go in to the admin area of MYSM and add the service, once added link it to the server and away you go

 

Query 2:

 

If the server is UP, but a monitored service is not, is there any way of informing the user of an issue without them clicking on the affected machine?

 

I am looking in to email / desktop alerts at the moment which will do this, if a server is down i.e. no PING send an email or if a server is up but a service is down send an email informing as much.

 

Looks very good though! First play with IIS as well..relatively painless..

 

Glad to hear it.

 

* could there be a way of grouping items together e.g. departments for wireless/printers etc.

 

If i read this right you want to group within groups, I suppose it could be done not sure how long it would take and if it would make the display harder to read, remeber this is supposed to be an at a glance display.

 

* When it says checking servers, please wait - maybe change to checking items as its not just servers its wireless/printers as well.

 

Consider it changed

 

* Re order items in alphabetical order

 

Do you want to be able to do this or have it done for you so that all reacords are in alpha order??

 

in IE the layout is fine, in FF the layout has servers at top and wifi and printers just below to the left.

 

I'll look into this.

[dave.81]

I'm now in the same situation as MK-2 will try the thing you suggest ICTNUT see what it produces. Looks wonderful though with all the green UP's.

[MK-2]

I'm now in the same situation as MK-2 will try the thing you suggest ICTNUT see what it produces. Looks wonderful though with all the green UP's.

 

you mean the servers are coming up as UP but show OFFLINE in the extended page?

 

its only one of our servers that is doing that ive found. it must be something with that server. the others are fine. as a test, put your machine ip in as a server and choose dns client or something that you know your machine has. see if that comes up.

 

ICTNUT: if its any help im running 1280x1024 and FF2.

[Sirbendy]

I was just swearing at the service status playing up for our Bloxx filters...

 

then I realised, they're Linux boxes.

 

Duhhh...

[mullet_man]

@ICTNUT

 

The groups thing was really just a personal thing for us, it was really just for the wireless and printers e.g. in our Tech/Art department we have three APs and two printers, so it would be nice to have them grouped in a way. If it could be done then great if not then no worries as it still does the job

 

At the moment the devices are showing up in the order they were added, so it would be good to either choose to display them by name instead.

 

Hope this helps, and a massive thanks for helping me get it working

[mullet_man]

Just a quick update, I have only been testing this on my machine logged in as admin, now just tested on a teacher login and it timed out when checking the servers.

[ICTNUT]

Just a quick update, I have only been testing this on my machine logged in as admin, now just tested on a teacher login and it timed out when checking the servers.

 

Yes due to the WMI calls that are made it does require someone with Admin privs to call the ASP page, this is a security feature as WMI change be used to cahnge things on a remote server as well as just read information.

 

AHhhhhhh I hear you all cry, well, fear not as I am working on getting the display page to pull "static" info from the DB and not query the live servers themselves this in turn will allow anyone to access the status page. This in itself is easy, I am almost done with it just a little testing required.

 

Have also added email notifications so if a PING is registered as DOWN the an email is sent out, I am working on an alternative notification method also.

 

Also added the ability to have more than just the 3 groups that you get at the moment with the ability to rename them aswell, as you can see from the attached screenie.

 

I hope to have this update available to you all fro Monday 14th April 08

[MK-2]

just thinking in the future, would it be possible to check the status of things such as SIMS or other CMIS programs? just thinking of having all these status checks in one area.

so you could check servers (and related services)/switches/printers/wifi points/programs/internet access/any-all other things that could be checked remotely

 

hell you could even tie it into your helpdesk - if it pings and checks say SIMS is down, when someone goes to log a request on the helpdesk, it will see that sims is down and offer it up as a canned response, or post it as an announcement on the main page before they post.

sorry, thinking waaaaay too far ahead

[mullet_man]

@ICTNUT

 

The new features all sound great, the ability to add pictures to the status page would be great as well or have some default ones like in the admin page. E.g. to represent the devices etc.

 

Love the idea of letting anyone take a look at the page, it would be good for others to check it as well. The notifications would be great, although I think we would need the alternative option as we don't use an exchange type server.

 

It has already come in useful today, we found a printer down in English area.

 

Cheers again ICTNUT and can't wait for the updated versions.

[Sirbendy]

Yep..more big thanks from me..heh. It caught our userspace server going down earlier, before anyone had a chance to complain we were legging it up to reseat the RAID card and drives..

 

I think poor old EDIT901 needs retiring really..it does lose it at random sometimes.

[ICTNUT]

hell you could even tie it into your helpdesk

 

Thats the plan....

 

the ability to add pictures to the status page would be great

 

Could be done i'll look into it.

 

The notifications would be great, although I think we would need the alternative option as we don't use an exchange type server.

 

As long as you have an smtp server it will work, hell you could use the one that comes with IIS, depending on your network setup of course

 

would it be possible to check the status of things such as SIMS or other CMIS programs?

 

Wel i know that both theseprodcuts rely on thier own AND 3rd party services installed on windows so yes you could monitor all those services as well, you just need to add them to the available services.

 

I'm just happy that it is workingwell for people and they are getting good use out of it.

[mullet_man]

Hi ICTNUT, any news on the upgrade?

[ICTNUT]

Should have a new updeate for you in a couple of days, I am busy closing the next release of the helpdesk as it is a big one so I want to get that out of the way first.

[ful56_uk]

hi

 

I have just set this up excellent bit of kit, just one thing all of the servers are showing offline when they are not, can anyone help?

 

Mark

[ful56_uk]

its ok sorted it now.

 

Mark

[ful56_uk]

just a quick question, is there any way you could get the page to tell you about a certain sql database, we have a couple running on one server and would like to target one if possible.

 

Mark

[ful56_uk]

Sorry Found it