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Free School Alerting and Notifications offer from NetSupport

Al_NetSupport

By Al_NetSupport
in Enterprise Software

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  • 4 months later...
dapaulio

dapaulio

Posted
Posted
Wow :eek:

 

Really impressed with all the schools who have signed up so far. I genuinely hope the software will be a help and another tool to help save time. There is absolutely no cost or commitment so i hope others will give it a try too.

 

I see we have some schools who have multiple "Edugeekers" who have managed to get 300 or even 450 free licences out of us by applying in parallel !! I guess have to give you A+ for effort ;)

 

Al.

 

Hey @Al_NetSupport

Any chance of anymore free licenses. just bought a 250 license before seeing this thread and I missed this offer :( I'm gutted.

 

Great product though in testing and looking to deploy but need a hand from @NetSupportTechSupport to first activate my license and then offer advice on deploying notify agent and console via GPO.

 

Appreciate any help

Al_NetSupport

Al_NetSupport

Posted
  • Author
Posted
Hey @Al_NetSupport

Any chance of anymore free licenses. just bought a 250 license before seeing this thread and I missed this offer :( I'm gutted.

 

Great product though in testing and looking to deploy but need a hand from @NetSupportTechSupport to first activate my license and then offer advice on deploying notify agent and console via GPO.

 

Appreciate any help

 

PM me your details and I’ll take a look [emoji102]

  • 3 months later...
Al_NetSupport

Al_NetSupport

Posted
  • Author
Posted
Is there going to be a similar offer again soon?

 

We don’t have any immediate plans to give away FOC no, but it’s very low cost and I’m always happy to discuss offline if someone needs help with the pricing.

 

Al

deano3693

deano3693

Posted
Posted

Hi Everyone,

 

So the school have now realised that our Lockdown procedure has a few flaws! I've now been tasked with coming up with a simple solution so that anyone in the school can trigger a 'Lockdown Procedure' notification to all machines in the school in as few clicks as possible!

 

Is this something i could do with NetSupport Notify either through an email tie in so for example staff send an email to an address saying 'Lockdown' and it automatically sends out a pre-defined notification to all screens or a command line tie in so staff click a button and it runs a script that triggers a notification to all screens saying follow lockdown procedure.

 

Any other suggestions or what other schools do would be appreciated?

 

Regards,

Dean.

ricki

ricki

Posted
Posted
Lock down cannot be done through email as people don't watch it all the time netsupport notify can send messages to pc in real time and so can abtutor
deano3693

deano3693

Posted
Posted
Lock down cannot be done through email as people don't watch it all the time netsupport notify can send messages to pc in real time and so can abtutor

 

I'm not saying it will be done by email but I need a simple way for any member of teaching or support staff to initiate the lockdown notification message to all screens without relying on a few people who have access to the console to send messages as these people may not be sat at their desk when it needs to be initiated etc.

RichCowell

RichCowell

Posted
Posted (edited)

NetSupport Notify will allow you to let all staff send that notification - although I've not heard of anyone allowing all staff to trigger them before - it's simple enough to do, and you can set it so the machine name is included in the message so you can see where it was sent from. It can also be triggered with shortcut keys, so they can be sent without having to open software / consoles and type / paste messages etc.

 

Email wouldn't be great as it relies on staff having their emails open and them seeing the email come in (most teachers at my school have disabled the popup alert because of privacy issues), so they often don't see emails until between lessons...

 

Definitely +1 for NetSupport Notify...

Edited by RichCowell
  • Thanks 2
deano3693

deano3693

Posted
Posted
NetSupport Notify will allow you to let all staff send that notification - although I've not heard of anyone allowing all staff to trigger them before - it's simple enough to do, and you can set it so the machine name is included in the message so you can see where it was sent from. It can also be triggered with shortcut keys, so they can be sent without having to open software / consoles and type / paste messages etc.

 

Email wouldn't be great as it relies on staff having their emails open and them seeing the email come in (most teachers at my school have disabled the popup alert because of privacy issues), so they often don't see emails until between lessons...

 

Definitely +1 for NetSupport Notify...

 

Sounds good - How do I go about setting it up so that all staff can send the message? It needs to be fairly idiot proof so that even a cover supervisor who was only here for one day could do it :) I like the idea of it showing the machine name it was triggered from as well.

Tom_NetSupport

Tom_NetSupport

Posted
Posted

Hi @deano3693

 

NetSupport Notify allows you to pre-configure an emergency response message at the Agent's machine and set up a hotkey combination to send this (CTRL + arrow key). This needs to be configured at each Notification Agent machine that is to receive the emergency message (you can roll this out using Active Directory). In order for staff to send an Alert, they would need a Console installed.

 

By default, this feature is not turned on so you would have to do this before configuring the message and hotkey.

 

If you have any questions, please feel free to send a PM.

 

Tom

  • Thanks 1
ricki

ricki

Posted
Posted
Letting all staff be able to send all computer messages is a very bad idea. Imagine if a student got on a staff log on what fun they could have
RichCowell

RichCowell

Posted
Posted
Letting all staff be able to send all computer messages is a very bad idea. Imagine if a student got on a staff log on what fun they could have
I would imagine the shortcut keys wouldn't be made common knowledge... But students getting access to a PC while a member of staff is logged on would be a discipline issue... There are definitely pros and cons to allowing all staff to trigger the alert...

 

Are you working in schools again @ricki?

deano3693

deano3693

Posted
Posted
Letting all staff be able to send all computer messages is a very bad idea. Imagine if a student got on a staff log on what fun they could have

 

That was my first comment although the Deputy Head is fairly insistent that the students would have to know what they where looking for or the keyboard shortcut or similar to trigger it and hopefully we'd able to track it back to the machine it was initiated from and the staff members account and then they would be in for a rough ride as under the Data Protection Policy in school all machines should be LOCKED when not in use our staff are fairly good at this as it is well policed by SLT.

 

I am hoping to go down the Keyboard shortcut route.

Al_NetSupport

Al_NetSupport

Posted
  • Author
Posted

If it helps this discussion we are looking to do an update of Notify where the numbers of keys complexity of the hotkey combination can be more complex to avoid accidental or trial and error discovery. It doesn't seem to be an issue for most of our users ( not everyone enables the hotkey feature), but given a large part of our install base for this is in US school districts and often used to alert on security issues, it gets fairly well used.

 

Anyway, extra flexibility with our update might add additional reassurance. Hope that helps.

 

Al.

  • Thanks 1
deano3693

deano3693

Posted
Posted
If it helps this discussion we are looking to do an update of Notify where the numbers of keys complexity of the hotkey combination can be more complex to avoid accidental or trial and error discovery. It doesn't seem to be an issue for most of our users ( not everyone enables the hotkey feature), but given a large part of our install base for this is in US school districts and often used to alert on security issues, it gets fairly well used.

 

Anyway, extra flexibility with our update might add additional reassurance. Hope that helps.

 

Al.

 

Hi,

Okay having enabled this we've had two false alarms in the last 24 hours (Staff activating it without knowing). We haven't even sent out the key presses yet.

 

Either a more complex set of keys is required or a pop up that says are you sure you want to activate 'Emergency response' so that they have to confirm they want to send it? Are either of these feasible and if so in what timescale? I've had to disable it for now due to the accidental triggers.

 

Regards,

Dean.

NetSupportTechSupport

NetSupportTechSupport

Posted
Posted

Hi @deano3693,

I can confirm that we do have an enhancement request raised with our development team to be able to increase the number or combination of keys required to send the Emergency Response from the Notify Agent machine. This will help to eliminate any false triggers from the machines.

I am unable to confirm a time-scale as to when the feature will be in the Notify software; however, we will keep you updated with any developments in this area.

  • Thanks 1
  • 2 years later...
Jaan

Jaan

Posted
Posted

Has this expired then lol? ;) :D

 

I have sent a request to be contacted about notify on the site, but nothing back yet. Any netsupport reps around?

  • 1 month later...
  • 1 month later...
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