[ms office - 2013] Outlook automatically deleting emails

[WhizInTraining]

Hi everyone,

 

We have a slight problem which I hope someone would have experienced before.

 

One of our users is constantly getting her emails deleted - without her doing anything.

I've checked rules, and the auto-archive settings, but they're all as they are for every other user.

Any suggestions?

 

Thanks,

[Norphy]

Does she have a phone or other mobile device attached to her account? If you're using Exchange/Office 365, it might be worth removing any ActiveSync devices from her mailbox.

[WhizInTraining]

Hi Norphy,

 

Yes, she does funnily enough.

 

I will try that now and post an update tomorrow. Thanks.

[WhizInTraining]

Hi Norphy,

 

Sorry for not getting back to you sooner

 

This user is still losing emails after de-activating ActiveSync.

 

Whiz

[Davit2005]

Have you checked on the exchange control panel for any rules https://yourexchangeserver.yourdomain.com/ecp you can also check on their if user has any devices setup for ActveSync.

[WhizInTraining]

Hi Davit,

Yes, I've checked for any rules and any devices, and there is nothing unusual.