One||Zero Hints and Tips

[Ric_]

I've decided to go for a web-based helpdesk and all the staff are going to be forced into using it by SLT which will be a bonus!

 

My helpdesk of choice is One||Zero - it seems to do all I need.

 

Anyway, does anybody else use One||Zero, or a derivative of it, and habe any tips for use - e.g. authentication method, configuring categories, etc. Anything to stop the users whinging.

[StewartKnight]

I use one or zero. It's a doddle! for quick setup, give each "department" a logon, and individuals logons for more "demanding" users!

[Ric_]

hadn't thought of departmental logins - excellent idea!

 

the ideas I was considering were LDAP authentication or only allowing access for staff with a htaccess file or something - then I could allow the user to enter their name manually (use One||Zero in Public mode).

[StewartKnight]

I have the GP set so that only teachers have access to oneorzero, bookmarked as a favourite. Then they have a department logon. Save a lot of hassle that way.

[alexknight]

Where can you get details of one Zero from?

[alexknight]

Where can you get details of one Zero from?

[indie]

Their web site?

[webman]

Wouldn't it be better for staff to have individual logons to enable identification of training issues?

[Ric_]

@StewartKnight: How do you populate the account details for departmental accounts. Have you hacked the code so that you don't need email, etc.?

[apeo]

@Indie: Oddly enought the site is called http://www.oneorzero.com

 

I had a quick look and am i right in thinking, you will need to add in your own code to be able to do the following:

 

* more than one task form.

* customised task form ie add/remove fields.

* possibly change which fields are mandatory

[webman]

apeo: But if you paid for it (or similar package) and/or it was closed-source, you wouldn't even have the ability to do that

[apeo]

@webman: Yeah I know most paid version wont be able to do what i asked about, I was just wondering if what I said was true or not.

[Ric_]

@apeo: I'm not sure what you are after. One||Zero seems to strike the balance between gathering sufficient information and not scaring the users. The feedback options seem quite comprehensive too.

 

Haws anyone got the LDAP authentication working yet - the SLT here would prefer that to departmental logins so that it's one less thing to remember.

[StewartKnight]

I tried the LDAP, but it wasn't happy!

[MkII]

Looks very good - not seen that one before. Any chance of a detailed review anyone??

[Ric_]

Just need to get LDAP playing happy.

[elephanttrunks]

Hi all

 

We're just setting up 1or0. It looks good. I'd like to remove lots of the fields that are asked for when a user creates a new task. Has anyone done this, yet? Could you post the code you tweaked and tell us what you did, please.

 

Thanks

 

Elephant.

[Scotmk]

Wouldn't it be better for staff to have individual logons to enable identification of training issues?

 

We use Liberum, it seams to be pretty straight forward and easy. It uses NT Authentication so they login automaticaly for ease of use.

 

Not heard of one zero.

[ConTheITGuy]

Not heard of one zero.

 

Now you have

 

Andy