Tucasi support

[mattpayne]

Hi, ive tried on 4 occasions to call tucasi support over the past week, each time ive become bored and hung up after between 15-30 minutes on hold - Im new to this provider - should I expect a wait time as long as this to hit first line support or am i just unlucky!

[Helen25]

Not unlucky (sadly) I'm currently on hold at 8 mins and counting...normally leave on speaker phone then end up wondering who the hell's trying to talk to me when they do eventually answer!

[zag]

Yep terrible support recently.

[Vegas]

Same here, called 3 times yesterday and spent well over an hour on hold, I just gave up.

[zag]

Get on their hosted version and you tend to not need support any more, especially for syncing issues with cashless. It actually just works.

[Edu-IT]

It's not even a free or local rate call. I'm still of the belief that this is against Ofcom regulations.